Client Support Specialist - WhatJobs Direct

Placements24; Queenstown; Hybrid; NZD 19,000 - 32,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Hybrid work model

Training and development

Job summary

WhatJobs Direct is seeking a Client Support Specialist for a hybrid role based in Queenstown, Eastern Cape. You will be the primary contact for client inquiries, delivering timely solutions and maintaining strong client relationships.

Strong communication and problem-solving skills are essential to provide top-tier service. You will document interactions in the CRM, coordinate with internal teams, and support onboarding while staying up-to-date with product knowledge.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and standard office productivity tools.
• Adaptability and a willingness to learn new skills and processes.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle incoming client inquiries via phone, email, and internal messaging systems.
• Provide clear and accurate information regarding services and support processes.
• Resolve client issues and concerns efficiently, ensuring a high level of satisfaction.
• Document all client interactions and resolutions meticulously in the CRM.
• Collaborate with internal departments to address complex client needs.
• Identify opportunities to improve the client experience and service delivery.
• Assist with client onboarding and provide initial guidance.
• Maintain up-to-date knowledge of products and services offered.
• Contribute to a positive and productive team environment in Queenstown.
• Follow up with clients to ensure issues have been resolved to their satisfaction.

Skills

Communication skills

Problem-solving

CRM proficiency

Adaptability

Organizational skills

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated Client Support Specialist to join their team in Queenstown, Eastern Cape . This role is instrumental in ensuring our clients receive the highest level of service and support. You will be the primary point of contact for client inquiries, offering timely and effective solutions. The ideal candidate possesses excellent communication skills, a strong problem-solving aptitude, and a commitment to customer satisfaction. This hybrid role allows for a balance between working from our Queenstown office and remotely, offering flexibility and adaptability. We are looking for an individual who is proactive, organized, and passionate about building strong client relationships within the Eastern Cape region. Join a growing company where your contributions are valued and you can make a tangible impact on client loyalty and success. We are committed to fostering a supportive work environment.

Key Responsibilities

• Handle incoming client inquiries via phone, email, and internal messaging systems.
• Provide clear and accurate information regarding services and support processes.
• Resolve client issues and concerns efficiently, ensuring a high level of satisfaction.
• Document all client interactions and resolutions meticulously in the CRM.
• Collaborate with internal departments to address complex client needs.
• Identify opportunities to improve the client experience and service delivery.
• Assist with client onboarding and provide initial guidance.
• Maintain up-to-date knowledge of products and services offered.
• Contribute to a positive and productive team environment in Queenstown .
• Follow up with clients to ensure issues have been resolved to their satisfaction.

Requirements

• Previous experience in customer support, client services, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and standard office productivity tools.
• Ability to work effectively in a hybrid work model, balancing office and remote tasks.
• A customer-centric approach and a commitment to service excellence.
• High school diploma or equivalent; further qualifications are a plus.
• Adaptability and a willingness to learn new skills and processes.
• Familiarity with the business context of the Eastern Cape is beneficial.
• Strong organizational skills and attention to detail.

Benefits

• Our client offers a competitive salary and benefits package, including medical aid and retirement fund contributions.
• The hybrid work model provides flexibility, allowing for a better work-life balance.
• Employees benefit from ongoing training and development opportunities, fostering career growth within the company.
• This role is based in Queenstown, Eastern Cape , offering a stable work environment.
• We pride ourselves on a supportive team culture where collaboration and mutual respect are paramount.
• Join an organization that values its employees and provides opportunities to make a significant impact on client relationships and business success.
• This is an excellent chance to advance your career in a dynamic region of South Africa .