Customer Service Associate - WhatJobs Direct (Queenstown)

Placements24; Queenstown; Sur place; NZD 48 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical aid contributions

Professional development opportunities

Supportive team environment

Résumé du poste

Placements24 is seeking a diligent Customer Service Associate to join our Queenstown team. You will be the frontline contact, handling inquiries, providing information on products and procedures, and guiding customers with a professional and friendly approach.

The ideal candidate has strong communication, problem-solving, and data-entry skills, with a willingness to work full-time at the Queenstown office. A high school diploma is required and training will be provided.

Qualifications

• Experience in a customer service or admin role preferred.
• Strong verbal and written communication skills.
• Ability to build rapport with customers.
• Proficient with data entry and basic computer tasks.
• Available to work full-time at Queenstown office.

Responsabilités

• Handle inbound customer calls, emails, and walk-in inquiries effectively.
• Provide accurate information about products, services, and procedures.
• Troubleshoot customer issues and work toward resolutions.
• Process customer requests, orders, or applications accurately.
• Maintain and update customer records in the database.
• Escalate complex issues to the supervisor or department.
• Contribute to team goals and performance metrics.
• Adhere to company policies and service level agreements.

Connaissances

Customer service

Communication skills

Data entry

Multitasking

Interpersonal skills

Professional demeanor

Formation

High school diploma

Outils

Microsoft Office

CRM software

Description du poste

About the Role

Our client is actively seeking a diligent and customer-oriented Customer Service Associate to join their established team in Queenstown, Eastern Cape . This role is crucial for providing frontline assistance and ensuring a positive interaction experience for all clients. You will be the primary point of contact, responsible for addressing inquiries, resolving issues efficiently, and offering guidance with a professional and friendly demeanor. The ideal candidate is a motivated communicator, skilled in problem-solving and committed to delivering exceptional service. This position offers a valuable opportunity to develop your career within a company that prides itself on its service standards and employee development in the Queenstown area. We aim to foster a supportive environment where every team member can thrive and contribute.

Key Responsibilities

• Handle inbound customer calls, emails, and walk-in inquiries effectively.
• Provide accurate information about products, services, and company procedures.
• Troubleshoot customer issues and work towards satisfactory resolutions.
• Process customer requests, orders, or applications accurately and efficiently.
• Maintain and update customer records in the company's database.
• Escalate complex customer issues to the relevant supervisor or department.
• Contribute to team goals and performance metrics.
• Adhere to company policies and service level agreements.

Requirements

• Previous experience in a customer service or administrative role is preferred.
• Strong verbal and written communication skills.
• Good interpersonal skills and the ability to build rapport with customers.
• Proficiency in basic computer operations and data entry.
• Ability to multitask and manage time effectively in a dynamic environment.
• A patient, empathetic, and professional approach to customer interactions.
• High school diploma or equivalent is required.
• Must be available to work full-time at our Queenstown office.

Benefits

Our client offers a competitive salary commensurate with experience and performance. Benefits include medical aid contributions, opportunities for professional development, and a supportive team environment. You will work in a stable role within a reputable organization in Queenstown , contributing to a positive local business landscape. We provide ongoing training to enhance your skills and career progression opportunities. Join a dedicated team focused on delivering excellent customer service and be a valued member of our client's organization. This role offers a solid foundation for a career in customer relations.