Technical Support Specialist

Placements24; Queenstown; On-site; NZD 30,000 - 50,000; Part time

Benefits offered by this job

Flexible part-time hours

Performance-based bonuses

Diverse technical challenges

Job summary

Placements24 is seeking a dedicated Technical Support Specialist in Queenstown to provide expert assistance and troubleshooting for a range of products. This part-time role involves on-site client interactions and some remote coordination, with a focus on customer satisfaction and reliable service.

You will diagnose hardware and software issues, guide users through solutions, document steps in the CRM, and stay updated on product information. A technical qualification is advantageous.

Qualifications

• Experience in a technical support or customer service role.
• Strong understanding of computer hardware, software, and operating systems.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with diagnostic tools and helpdesk software.
• Clear verbal and written communication abilities.
• Ability to explain technical concepts to non-technical users.
• Customer-focused mindset with patience and empathy.
• Reliable with strong time-management for part-time hours.
• Willingness to travel locally within Queenstown area.
• Technical qualification or certification is advantageous.

Responsibilities

• Respond to technical support requests via phone, email, and in person.
• Diagnose and resolve hardware, software, and system issues.
• Provide clear technical guidance and instructions to users.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to senior staff when needed.
• Assist with installation and setup of new equipment or software.
• Contribute to knowledge base articles and FAQs.
• Stay updated on product information and tech advancements.
• Ensure high customer satisfaction through prompt support.

Skills

Technical support

Customer service

Hardware knowledge

Operating systems

Troubleshooting

Communication skills

Time management

Travel readiness

Education

Technical qualification or certification

Tools

Helpdesk software

Diagnostic tools

Job description

About the Role

Our client is looking for a dedicated Technical Support Specialist to provide expert assistance and troubleshooting for their range of products and systems in Queenstown, Eastern Cape . This role is vital for ensuring customer satisfaction and the smooth operation of deployed technology. The successful candidate will act as a primary point of contact for technical inquiries, diagnosing issues, and providing effective solutions. You will need strong analytical skills, excellent communication abilities, and a commitment to delivering exceptional service. This position involves direct interaction with clients on-site and potentially some remote support coordination. The role offers a chance to work within a dynamic team, supporting clients across the Queenstown region and contributing to the company's reputation for reliability and customer care. This is a part-time opportunity for individuals seeking flexible working arrangements.

Key Responsibilities

• Respond to technical support requests from clients via phone, email, and in-person.
• Diagnose and resolve hardware, software, and system issues efficiently.
• Provide clear and concise technical guidance and instructions to users.
• Document all support interactions, troubleshooting steps, and resolutions in the CRM system.
• Escalate complex issues to senior technical staff or relevant departments when necessary.
• Perform routine system checks and basic maintenance tasks.
• Assist with the installation and setup of new equipment or software.
• Contribute to the development of knowledge base articles and FAQs.
• Stay updated on product information and technical advancements.
• Ensure a high level of customer satisfaction through prompt and effective support.

Requirements

• Proven experience in a technical support or customer service role.
• Strong understanding of computer hardware, software, and operating systems.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using diagnostic tools and helpdesk software.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Customer-focused attitude with patience and empathy.
• Must be reliable and able to manage time effectively for part-time hours.
• Willingness to travel locally within the Queenstown area as needed.
• A relevant technical qualification or certification is an advantage.

Benefits

• Flexible part-time working hours, offering excellent work-life balance.
• Competitive hourly rate and potential for performance-based bonuses.
• Opportunity to work with a diverse range of technical challenges in Queenstown, Eastern Cape .
• Gain valuable experience in a client-facing technical role.
• Supportive team environment focused on professional growth.