Client Support Executive

Placements24; Queenstown; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Flexible remote

Career growth

Collaborative team

Job summary

Placements24 is seeking a motivated Client Support Executive to join our remote team, servicing clients from Queenstown and beyond. You will be the primary contact, addressing inquiries, resolving issues, and ensuring client satisfaction.

Key duties include managing client accounts, responding via email, phone, and chat, and collaborating with internal teams to deliver seamless service and strengthen client relationships.

Qualifications

• Bachelor's degree or equivalent experience in Business, Communications, or related field.
• Proven experience in client support, account management, or similar roles.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency with remote collaboration tools and customer support software.

Responsibilities

• Manage a portfolio of client accounts and address support needs.
• Provide timely, accurate responses via email, phone, and chat.
• Troubleshoot and resolve client issues, escalating when needed.
• Maintain detailed records of interactions in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Client support

Account management

Excellent communication

Problem-solving

CRM software

Remote collaboration tools

Independent work

Education

Bachelor's degree in Business/Communications

Tools

CRM system

Customer support software

Remote collaboration tools

Job description

About the Role

Our client is looking for a highly motivated Client Support Executive to join their remote team, servicing clients from Queenstown, Eastern Cape . This role is crucial for maintaining excellent relationships with our client's customer base by providing timely and effective support. You will act as a key point of contact, addressing inquiries, resolving issues, and ensuring client satisfaction. We are seeking dedicated individuals with exceptional communication skills, a problem-solving mindset, and the ability to manage their workload independently in a remote setting, contributing to a culture of service excellence and client retention.

Key Responsibilities

• Manage a portfolio of client accounts, addressing their support needs and inquiries.
• Provide timely and accurate responses to client requests via email, phone, and chat.
• Troubleshoot and resolve client issues, escalating complex cases as needed.
• Maintain detailed records of client interactions and resolutions within the CRM system .
• Proactively identify opportunities to enhance client experience and satisfaction.
• Collaborate with internal teams to ensure seamless service delivery for clients.

Requirements

• Bachelor's degree in Business, Communications, or a related field, or equivalent experience.
• Proven experience in client support, account management, or a similar role.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with remote collaboration tools and customer support software.
• Must have a reliable internet connection and a suitable home office setup for remote work.
• Ability to work autonomously and prioritize tasks effectively.

Benefits

• Competitive annual salary with performance-based incentives.
• Comprehensive health insurance and retirement plan.
• Flexible remote working arrangements offering a great work-life balance.
• Opportunities for professional growth and development in client relations.
• A supportive and collaborative virtual team environment.