Client Support Executive - Queenstown

Placements24; Queenstown; Hybrid; NZD 6,900 - 9,400; Full time

Benefits offered by this job

Salary 75k ZAR per year

Hybrid work model

Medical aid package

Retirement savings plan

Paid vacation and public holidays

Career development

Job summary

Placements24 seeks a professional Client Support Executive in Queenstown to manage a portfolio of key clients. The hybrid role combines in-office collaboration with remote workdays, emphasizing proactive client care and high service levels.

You will address inquiries, build lasting relationships, and collaborate with internal teams to ensure timely follow-up and retention. Residency or willingness to commute to Queenstown, ZA is required.

Qualifications

• Experience in client support or account management.
• Excellent communication and interpersonal skills.
• Proficient with CRM systems and office software.
• Ability to manage multiple accounts and priorities.
• Experience in a hybrid work environment.

Responsibilities

• Serve as the primary contact for a portfolio of key clients.
• Address inquiries and requests promptly and effectively.
• Build and maintain strong client relationships.
• Proactively identify client needs and provide tailored solutions.
• Collaborate with internal teams to ensure seamless service delivery.
• Process client requests and ensure timely follow-up.
• Escalate critical issues with proposed solutions.
• Provide regular updates on service status and information.
• Contribute to client retention strategies and initiatives.

Skills

Client support

Account management

Communication skills

Negotiation

Interpersonal skills

CRM proficiency

Multitasking

Hybrid work experience

Residency willing

Education

Bachelor's degree in Business Administration

Tools

CRM proficiency

Office software

Job description

About the Role

Our client is seeking a highly professional and proactive Client Support Executive to join their team in Queenstown, Eastern Cape, ZA . This role operates on a hybrid model, blending essential in-office collaboration with the flexibility of remote workdays. You will be responsible for managing client relationships, addressing their needs, and ensuring a consistently high level of service. The ideal candidate is an exceptional communicator, adept at problem-solving, and committed to fostering client satisfaction and retention. This position is key to our client's success in the region, offering an opportunity to make a significant impact in Queenstown . Join a forward-thinking company that values expertise and dedicated client care.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key clients.
• Address client inquiries, concerns, and requests promptly and effectively.
• Build and maintain strong, long-lasting client relationships.
• Proactively identify client needs and provide tailored solutions.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Process client requests and ensure timely follow-up.
• Escalate critical client issues to management with proposed solutions.
• Provide regular updates to clients on service status and relevant information.
• Contribute to client retention strategies and initiatives.

Requirements

• Proven experience in client support, account management, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a client-centric approach.
• Proficiency with CRM systems and standard office software.
• Ability to manage multiple client accounts and prioritize effectively.
• Experience working in a hybrid environment.
• Residency or willingness to commute to Queenstown, Eastern Cape, ZA for scheduled in-office days.
• Bachelor's degree in Business Administration or a related field is a plus.

Benefits

• Annual salary of 75000 ZAR .
• Hybrid work model providing flexibility and work-life balance.
• Comprehensive medical aid package.
• Retirement savings plan.
• Generous paid vacation and public holidays.
• Opportunities for career advancement and professional development.