Customer Support Representative (Full-time)

Placements24; Queenstown; Remote; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Medical and dental benefits

Paid time off

Professional development

Home office equipment allowance

Retirement savings plan

Employee assistance program

Performance-based incentives

Job summary

WhatJobs Direct is seeking a diligent Customer Support Representative to join a remote team. You will be the first point of contact for customer inquiries, resolving issues, providing information, and ensuring a positive service experience across channels.

The role requires strong communication, problem-solving, and the ability to work independently in a remote setting. A reliable internet connection and a dedicated home office are essential.

Qualifications

• Previous experience in a customer service or call center role.
• Excellent verbal and written English communication.
• Ability to work independently in a remote setting.
• Proficiency with computers and data entry.
• Reliable internet and dedicated home office.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information about company products and services.
• Resolve issues, complaints, and concerns in a timely manner.
• Document all interactions and resolutions in the CRM system.
• Follow established procedures and guidelines.
• Escalate complex issues to the appropriate department or supervisor.
• Identify customer needs and propose solutions or services.
• Maintain a high level of product knowledge and service expertise.
• Contribute to team goals and SLAs.
• Participate in virtual team meetings and training sessions.

Skills

Customer service

Active listening

Problem solving

CRM familiarity

Remote work

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is actively seeking a diligent and customer-focused Customer Support Representative to join their expanding team. This fully remote position offers the flexibility to work from anywhere, providing essential support to clients across various platforms. You will be the first point of contact for customer inquiries, responsible for resolving issues, providing information, and ensuring a positive service experience. This role requires strong communication skills, a problem-solving attitude, and a commitment to exceptional service delivery. As part of a remote-first organization, you will have the autonomy to manage your workload effectively while collaborating with a distributed team. If you are passionate about customer satisfaction and thrive in an independent work environment, this opportunity in Queenstown, Eastern Cape is for you. We are looking for individuals who are self-motivated and dedicated to upholding our client's high standards of customer care, regardless of their physical location.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate and comprehensive information about company products and services.
• Resolve customer issues, complaints, and concerns in a timely and satisfactory manner.
• Document all customer interactions and resolutions in the CRM system.
• Follow established procedures and communication guidelines.
• Escalate complex issues to the appropriate department or supervisor.
• Identify customer needs and suggest appropriate solutions or services.
• Maintain a high level of product knowledge and service expertise.
• Contribute to team goals and assist in achieving service level agreements (SLAs).
• Participate in virtual team meetings and training sessions.

Requirements

• Previous experience in a customer service or call center role is required.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in computer applications and data entry.
• Ability to work independently and manage time effectively in a remote setting.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent required.
• Must have a reliable internet connection and a dedicated home office space.
• Ability to adapt to a fast-paced and dynamic work environment.
• Team player mentality with a commitment to customer satisfaction.

Benefits

• Annual salary of R .
• Fully remote position, offering work-from-home flexibility.
• Comprehensive medical and dental benefits.
• Paid time off and company holidays.
• Opportunities for professional development and career advancement.
• Home office equipment allowance.
• Retirement savings plan.
• Supportive virtual team environment.
• Employee assistance program.
• Performance-based incentives.