Hybrid Client Support Specialist - Queenstown, EC

Placements24; Queenstown; Hybrid; NZD 19,000 - 32,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Hybrid work model

Training and development

Job summary

WhatJobs Direct is seeking a Client Support Specialist for a hybrid role based in Queenstown, Eastern Cape. You will be the primary contact for client inquiries, delivering timely solutions and maintaining strong client relationships.

Strong communication and problem-solving skills are essential to provide top-tier service. You will document interactions in the CRM, coordinate with internal teams, and support onboarding while staying up-to-date with product knowledge.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and standard office productivity tools.
• Adaptability and a willingness to learn new skills and processes.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle incoming client inquiries via phone, email, and internal messaging systems.
• Provide clear and accurate information regarding services and support processes.
• Resolve client issues and concerns efficiently, ensuring a high level of satisfaction.
• Document all client interactions and resolutions meticulously in the CRM.
• Collaborate with internal departments to address complex client needs.
• Identify opportunities to improve the client experience and service delivery.
• Assist with client onboarding and provide initial guidance.
• Maintain up-to-date knowledge of products and services offered.
• Contribute to a positive and productive team environment in Queenstown.
• Follow up with clients to ensure issues have been resolved to their satisfaction.

Skills

Communication skills

Problem-solving

CRM proficiency

Adaptability

Organizational skills

Education

High school diploma

Tools

CRM software

MS Office

Job description

WhatJobs Direct is seeking a Client Support Specialist for a hybrid role based in Queenstown, Eastern Cape. You will be the primary contact for client inquiries, delivering timely solutions and maintaining strong client relationships.

Strong communication and problem-solving skills are essential to provide top-tier service. You will document interactions in the CRM, coordinate with internal teams, and support onboarding while staying up-to-date with product knowledge.