Customer Service Agent - Hybrid Work Model - WhatJobs Direct

Placements24; Queenstown; On-site; NZD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Professional development

Job summary

Placements24 is seeking a friendly Customer Service Agent for a predominantly office-based role in Queenstown. You will be the first point of contact, handling inquiries about products, orders, returns, and policies while delivering clear, patient assistance and building rapport with customers.

This role emphasizes accurate CRM record-keeping, teamwork, and a proactive approach to resolving issues. Occasional remote work days may be available; a high school diploma and strong English

Qualifications

• Previous experience in a customer service role is required.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and ability to build rapport with customers.
• Proficiency in basic computer applications and familiarity with CRM systems.

Responsibilities

• Handle incoming customer calls, emails, and in-person inquiries in a professional and courteous manner.
• Provide detailed information about company products, services, and policies.
• Assist customers with placing orders, tracking shipments, and processing returns/exchanges.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Maintain accurate customer records and interaction logs in the company's CRM system.
• Gather customer feedback and relay it to management for service improvement initiatives.
• Ensure a high level of customer satisfaction through attentive and efficient service.
• Collaborate with team members to achieve departmental goals.
• Stay informed about company promotions and new product offerings.

Skills

Customer service

Communication skills

English proficiency

CRM familiarity

Education

High school diploma

Tools

CRM systems

Job description

About the Role

Our client, a well-established retailer, is seeking a dedicated Customer Service Agent to manage customer inquiries and support. This role is primarily office-based in Queenstown, Eastern Cape, ZA, with occasional flexibility for remote work on specific days as business needs dictate. You will be the first point of contact for customers, assisting them with product information, order status, and resolving any issues they may encounter. We are looking for individuals who are friendly, patient, and possess excellent communication skills. The ability to actively listen and provide effective solutions is paramount. This position is crucial for maintaining high customer satisfaction levels and ensuring a positive brand experience. The ideal candidate is organized, efficient, and thrives in a team-oriented environment. This role offers a great opportunity to develop your skills within the customer service field. This role is based in Queenstown, Eastern Cape, ZA.

Key Responsibilities

• Handle incoming customer calls, emails, and in-person inquiries in a professional and courteous manner.
• Provide detailed information about company products, services, and policies.
• Assist customers with placing orders, tracking shipments, and processing returns/exchanges.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Maintain accurate customer records and interaction logs in the company's CRM system.
• Gather customer feedback and relay it to management for service improvement initiatives.
• Ensure a high level of customer satisfaction through attentive and efficient service.
• Collaborate with team members to achieve departmental goals.
• Stay informed about company promotions and new product offerings.

Requirements

• Previous experience in a customer service role is required, preferably in a retail or service environment.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in basic computer applications and familiarity with CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A customer-first attitude with strong problem-solving capabilities.
• Willingness to work primarily from the office in Queenstown, Eastern Cape, ZA, with potential for occasional remote work.
• High school diploma or equivalent.

Benefits

• Competitive salary.
• Potential for bonuses based on performance.
• Opportunities for professional development and training.
• Employee discounts on company products.
• A friendly and supportive work environment.
• Medical aid contributions.