Client Relations Associate - Queenstown Branch

Placements24; Queenstown; On-site; NZD 33,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

On-site work in Queenstown

Career growth opportunities

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking a detail-oriented Client Relations Associate to provide outstanding service to insurance clients. The role requires on-site, full-time presence at the Queenstown office and strong communication and organizational skills.

You will manage client inquiries, assist with policy changes and claims, maintain records, and collaborate with underwriting and claims teams to ensure high satisfaction and retention.

Qualifications

• Experience in client service or administrative role, preferably in insurance.
• Excellent communication, interpersonal, and listening skills.
• Strong organizational skills and meticulous attention to detail.
• Proficient with CRM software and standard office tools.
• Ability to handle confidential client information with discretion.
• In-office full-time work in Queenstown, Eastern Cape is required.

Responsibilities

• Serve as primary contact for client inquiries about policies.
• Assist clients with policy questions, claims, and account management.
• Resolve client issues promptly and professionally.
• Maintain accurate client records in the CRM system.
• Collaborate with underwriting and claims teams to ensure seamless service.

Skills

Communication

CRM software

Organizational skills

Problem solving

Client service

Attention to detail

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client, a growing insurance firm, is looking for a detail-oriented and service-driven Client Relations Associate to join their team in Queenstown, Eastern Cape. This role is crucial for building and maintaining strong relationships with clients, ensuring they receive prompt and accurate assistance with their insurance policies. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a commitment to providing an exceptional client experience. This is a fantastic opportunity to join a reputable company in the Eastern Cape and contribute to its success. This position requires full-time, on-site dedication to our Queenstown branch.

Key Responsibilities

• Serve as the primary point of contact for client inquiries regarding insurance policies.
• Assist clients with policy inquiries, claims processing, and general account management.
• Resolve client issues and complaints efficiently and professionally.
• Maintain accurate and up-to-date client records in the CRM system.
• Educate clients on policy details, benefits, and procedures.
• Collaborate with underwriting and claims departments to ensure seamless client service.
• Identify opportunities to enhance client satisfaction and retention.
• Process policy changes and updates as requested by clients.
• Adhere to all company regulations and compliance standards.
• Contribute to a positive and productive team environment at the Queenstown office.

Requirements

• Proven experience in a client service or administrative role, preferably in the insurance industry.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to manage sensitive client information with confidentiality.
• Must be available for full-time, in-office work in Queenstown, Eastern Cape.
• A professional and empathetic demeanor.
• Problem-solving skills and a proactive attitude towards client needs.
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

Our client offers a competitive salary, a comprehensive benefits package, and opportunities for career growth within the insurance sector. By working on-site in Queenstown, you will benefit from direct team collaboration and a supportive work environment. This is an excellent opportunity to establish a stable career in the Eastern Cape with a respected organization.