Customer Support Coordinator

Placements24; Queenstown; Hybrid; NZD 38,000 - 51,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Job summary

Placements24 is seeking a proactive Customer Support Coordinator in Queenstown to manage inquiries, track shipments, and resolve logistical challenges within a hybrid work arrangement.

You will act as the main liaison for clients, provide timely shipment status updates, coordinate with operations and dispatch, and ensure accurate documentation. The role requires strong communication, data-entry accuracy, and familiarity with logistics software.

Qualifications

• Previous experience in customer support, logistics coordination, or a similar role.
• Strong understanding of supply chain and logistics operations is a plus.
• Excellent communication and interpersonal skills.
• Proficiency in using logistics software and MS Office Suite.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• A customer-centric mindset with a focus on problem-solving.
• Adaptability to a Hybrid work schedule.
• Must be detail-oriented and possess strong data entry skills.

Responsibilities

• Serve as a primary point of contact for clients regarding shipment status, inquiries, and issues.
• Manage and update shipment information in the company's tracking system.
• Coordinate with internal departments (operations, dispatch) to resolve logistical problems.
• Process customer requests and ensure accurate documentation for all transactions.
• Provide timely updates to clients on their shipment progress and any potential delays.
• Handle customer complaints and escalations, working towards satisfactory resolutions.
• Identify opportunities to improve customer service processes and efficiency.
• Maintain a high level of professionalism and accuracy in all client interactions.

Skills

Customer support

Logistics coordination

Communication skills

Data entry

MS Office proficiency

Tools

MS Office

Logistics software

Job description

About the Role

Our client, a fast-growing logistics and supply chain solutions provider, is looking for a proactive Customer Support Coordinator to join their team in Queenstown, Eastern Cape . This role is essential for maintaining smooth operations and ensuring client satisfaction by managing inquiries, tracking shipments, and resolving logistical challenges. The position involves a Hybrid work arrangement, combining essential on-site presence with remote flexibility. This is a key opportunity to contribute to a vital industry in the Queenstown region.

Key Responsibilities

• Serve as a primary point of contact for clients regarding shipment status, inquiries, and issues.


• Manage and update shipment information in the company's tracking system.


• Coordinate with internal departments (operations, dispatch) to resolve logistical problems.


• Process customer requests and ensure accurate documentation for all transactions.


• Provide timely updates to clients on their shipment progress and any potential delays.


• Handle customer complaints and escalations, working towards satisfactory resolutions.


• Identify opportunities to improve customer service processes and efficiency.


• Maintain a high level of professionalism and accuracy in all client interactions.

Requirements

• Previous experience in customer support, logistics coordination, or a similar role.


• Strong understanding of supply chain and logistics operations is a plus.


• Excellent communication and interpersonal skills.


• Proficiency in using logistics software and MS Office Suite.


• Ability to manage time effectively and prioritize tasks in a fast-paced environment.


• A customer-centric mindset with a focus on problem-solving.


• Adaptability to a Hybrid work schedule.


• Must be detail-oriented and possess strong data entry skills.

Benefits

• An annual salary of R , commensurate with experience and qualifications.


• Comprehensive benefits package including medical aid and retirement fund.


• Opportunities for training and professional development in the logistics sector.


• A flexible Hybrid work model.


• Exposure to the dynamic logistics industry in Queenstown .


• Team-building events and a collaborative work culture.