Technical Support Engineer - Remote

Placements24; Queenstown; Remote; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Advanced technologies in field

Health and wellness benefits

Professional development and training

Collaborative team environment

Job summary

Placements24 in Queenstown is seeking a proactive Technical Support Engineer to join the team, delivering expert-level support for complex equipment and ensuring high customer satisfaction.

You will diagnose issues, coordinate repairs, and perform preventive maintenance while communicating clearly with clients and guiding on basic upkeep. On-site visits require a valid driver’s license and hands-on troubleshooting.

Qualifications

• Bachelor's degree in Engineering or related technical field.
• Proven experience as a Technical Support Engineer or in a similar technical role.
• Strong understanding of mechanical, electrical, and software systems related to the equipment.
• Excellent diagnostic and problem-solving abilities.

Responsibilities

• Respond to and resolve technical support requests from clients via phone, email, and in-person visits.
• Perform detailed diagnostics on equipment to identify root causes of malfunctions and implement effective repairs.
• Conduct preventive maintenance and scheduled servicing to ensure optimal equipment performance.
• Document all technical support activities, including troubleshooting steps, resolutions, and parts used.
• Provide training and guidance to clients on equipment operation and basic maintenance procedures.
• Collaborate with internal teams to share insights on recurring issues and contribute to product improvement efforts.

Skills

Diagnostics & troubleshooting

Technical communication

Engineering fundamentals

Customer service orientation

Education

Bachelor's degree in Engineering or related technical field

Job description

About the Role

Our client is seeking a proactive and knowledgeable Technical Support Engineer to join their dedicated team based in Queenstown, Eastern Cape . This role is essential for providing expert-level technical assistance and solutions to clients encountering issues with our client's sophisticated equipment. You will be responsible for diagnosing complex problems, coordinating repairs, and ensuring a high level of customer satisfaction. This position is ideal for an experienced engineer who enjoys hands-on problem-solving and contributing to the operational success of clients in the region.

Key Responsibilities

• Respond to and resolve technical support requests from clients via phone, email, and in-person visits.
• Perform detailed diagnostics on equipment to identify root causes of malfunctions and implement effective repairs.
• Conduct preventive maintenance and scheduled servicing to ensure optimal equipment performance.
• Document all technical support activities, including troubleshooting steps, resolutions, and parts used.
• Provide training and guidance to clients on equipment operation and basic maintenance procedures.
• Collaborate with internal teams to share insights on recurring issues and contribute to product improvement efforts.

Requirements

• Bachelor's degree in Engineering or a related technical field, or equivalent practical experience.
• Proven experience as a Technical Support Engineer or in a similar technical role.
• Strong understanding of mechanical, electrical, and software systems related to the equipment.
• Excellent diagnostic and problem-solving abilities.
• Good communication skills and the ability to explain technical issues clearly to clients in Queenstown .
• A valid driver's license is required for on-site client visits.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Opportunity to work with advanced technologies in the Installation & Maintenance field.
• Comprehensive health and wellness benefits.
• Support for continuous professional development and training.
• A collaborative and supportive team environment focused on technical excellence.