Client Support Officer

Placements24; Queenstown; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Learning & development opportunities

Supportive virtual team

Job summary

Placements24 seeks a detail-oriented Client Support Officer for a remote role serving clients in the Queenstown area. You will provide timely support, resolve inquiries, and maintain accurate client records to ensure high satisfaction.

The ideal candidate will have client support experience, strong communication, CRM proficiency, and the ability to work independently in a remote setting while collaborating with internal teams.

Qualifications

• Proven experience in a client support or customer service role.
• Strong communication and interpersonal skills, with the ability to build rapport remotely.
• Proficiency in using CRM software and communication platforms.

Responsibilities

• Provide comprehensive support and assistance to clients regarding their accounts and services.
• Address and resolve client inquiries and issues promptly and effectively.
• Maintain accurate client records and document all interactions.
• Offer guidance and information on company products and policies.
• Collaborate with internal teams to ensure client needs are met satisfactorily.

Skills

CRM proficiency

Remote communication

Client relations

Organization

Tools

CRM software

Job description

About the Role

Our client is seeking a detail-oriented and proactive Client Support Officer to join their dedicated team, based remotely but serving clients in the Queenstown area. This role is critical for providing timely and effective support to clients, addressing their needs, and ensuring a high level of satisfaction. You will be instrumental in maintaining strong client relationships and contributing to the company's reputation for excellent service delivery. This is an excellent opportunity for individuals who excel in remote communication and problem-solving.

Key Responsibilities

• Provide comprehensive support and assistance to clients regarding their accounts and services.
• Address and resolve client inquiries and issues promptly and effectively.
• Maintain accurate client records and document all interactions.
• Offer guidance and information on company products and policies.
• Collaborate with internal teams to ensure client needs are met satisfactorily.

Requirements

• Proven experience in a client support or customer service role.
• Strong communication and interpersonal skills, with the ability to build rapport remotely.
• Proficiency in using CRM software and communication platforms.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage workload effectively in a remote setting.

Benefits

• Competitive salary and potential for bonuses.
• Remote work offering significant flexibility.
• Access to continuous learning and development opportunities.
• Supportive virtual team environment.
• Contribution to client success and company growth.