Client Support Specialist

Placements24; Queenstown; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Professional development

Hybrid work in Queenstown

Job summary

Placements24 in Queenstown is seeking a Client Support Specialist to assist customers and manage inquiries within a hybrid work model based in Queenstown. The role connects clients with internal teams, ensuring timely responses and smooth service delivery.

The ideal candidate brings proven client support experience, excellent communication, and strong problem-solving skills to provide high-quality product information and issue resolution across channels.

Qualifications

• Proven experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to manage tasks effectively in both an office and remote setting.
• Adaptability to a hybrid work schedule.

Responsibilities

• Handle inbound client inquiries via phone, email, and other communication channels.
• Troubleshoot and resolve client issues, ensuring a high level of satisfaction.
• Document all client interactions and resolutions accurately in the company's database.
• Collaborate with internal departments to expedite issue resolution.
• Provide product information and support to clients.
• Assist in gathering client feedback to improve services.

Skills

Client support

Communication

Problem solving

Office applications

Time management

Hybrid work

Tools

CRM software

Job description

About the Role

Our client is seeking a diligent Client Support Specialist to assist customers and manage inquiries, offering a hybrid work model based in Queenstown . You will play a key role in ensuring client satisfaction by providing timely and effective support. This position involves a combination of working from our Queenstown office and remotely, offering a flexible approach to client service. You will be a vital link between our clients and our internal teams, ensuring smooth operations and excellent communication.

Key Responsibilities

• Handle inbound client inquiries via phone, email, and other communication channels.
• Troubleshoot and resolve client issues, ensuring a high level of satisfaction.
• Document all client interactions and resolutions accurately in the company's database.
• Collaborate with internal departments to expedite issue resolution.
• Provide product information and support to clients.
• Assist in gathering client feedback to improve services.

Requirements

• Proven experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to manage tasks effectively in both an office and remote setting.
• Adaptability to a hybrid work schedule.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health benefits.
• Paid time off and public holidays.
• Opportunities for professional development and training.
• A flexible hybrid work environment in Queenstown .