Remote Client Success & Support Specialist

Placements24; Queenstown; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Flexible remote

Career growth

Collaborative team

Job summary

Placements24 is seeking a motivated Client Support Executive to join our remote team, servicing clients from Queenstown and beyond. You will be the primary contact, addressing inquiries, resolving issues, and ensuring client satisfaction.

Key duties include managing client accounts, responding via email, phone, and chat, and collaborating with internal teams to deliver seamless service and strengthen client relationships.

Qualifications

• Bachelor's degree or equivalent experience in Business, Communications, or related field.
• Proven experience in client support, account management, or similar roles.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency with remote collaboration tools and customer support software.

Responsibilities

• Manage a portfolio of client accounts and address support needs.
• Provide timely, accurate responses via email, phone, and chat.
• Troubleshoot and resolve client issues, escalating when needed.
• Maintain detailed records of interactions in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Client support

Account management

Excellent communication

Problem-solving

CRM software

Remote collaboration tools

Independent work

Education

Bachelor's degree in Business/Communications

Tools

CRM system

Customer support software

Remote collaboration tools

Job description

Placements24 is seeking a motivated Client Support Executive to join our remote team, servicing clients from Queenstown and beyond. You will be the primary contact, addressing inquiries, resolving issues, and ensuring client satisfaction.

Key duties include managing client accounts, responding via email, phone, and chat, and collaborating with internal teams to deliver seamless service and strengthen client relationships.