Client Success Lead — Onsite, Queenstown

Placements24; Queenstown; On-site; NZD 34,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Professional team

Career advancement opportunities

Exposure to diverse client needs

Community-oriented environment

Job summary

Placements24 is seeking a proactive Client Support Executive for our Queenstown, Eastern Cape office. The role focuses on managing client relationships, ensuring seamless service delivery, and resolving issues with a hands-on, professional approach.

You will be the main contact for key clients, coordinating with internal teams to meet high standards. The ideal candidate has strong communication, problem-solving, and organizational skills, with experience in client support or account management

Qualifications

• Proven experience in a client support, account management, or customer relations role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and proactive approach to client satisfaction.

Responsibilities

• Manage a portfolio of clients, serving as their main point of contact for service inquiries.
• Ensure client satisfaction by addressing needs and resolving issues proactively.
• Coordinate with internal departments for prompt service delivery.
• Provide clients with clear information regarding services, policies and updates.
• Process service requests and related documentation accurately.
• Monitor client feedback and identify trends for service improvements.
• Build and maintain strong relationships with key client stakeholders.
• Assist with client onboarding and smooth integration.

Skills

Client support experience

Account management

Customer relations

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a proactive Client Support Executive for our Queenstown, Eastern Cape office. The role focuses on managing client relationships, ensuring seamless service delivery, and resolving issues with a hands-on, professional approach.

You will be the main contact for key clients, coordinating with internal teams to meet high standards. The ideal candidate has strong communication, problem-solving, and organizational skills, with experience in client support or account management