Client Support Executive - Queenstown Regional Services

Placements24; Queenstown; On-site; NZD 34,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Professional team

Career advancement opportunities

Exposure to diverse client needs

Community-oriented environment

Job summary

Placements24 is seeking a proactive Client Support Executive for our Queenstown, Eastern Cape office. The role focuses on managing client relationships, ensuring seamless service delivery, and resolving issues with a hands-on, professional approach.

You will be the main contact for key clients, coordinating with internal teams to meet high standards. The ideal candidate has strong communication, problem-solving, and organizational skills, with experience in client support or account management

Qualifications

• Proven experience in a client support, account management, or customer relations role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and proactive approach to client satisfaction.

Responsibilities

• Manage a portfolio of clients, serving as their main point of contact for service inquiries.
• Ensure client satisfaction by addressing needs and resolving issues proactively.
• Coordinate with internal departments for prompt service delivery.
• Provide clients with clear information regarding services, policies and updates.
• Process service requests and related documentation accurately.
• Monitor client feedback and identify trends for service improvements.
• Build and maintain strong relationships with key client stakeholders.
• Assist with client onboarding and smooth integration.

Skills

Client support experience

Account management

Customer relations

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, a prominent provider of essential services within the Eastern Cape, is actively seeking a proactive and client-focused Client Support Executive for their Queenstown office. This is a critical on-site role responsible for managing and enhancing client relationships, ensuring seamless service delivery, and resolving any issues that may arise. You will be the primary point of contact for key clients, requiring strong communication, problem-solving, and organizational skills. The ideal candidate will possess a deep understanding of our client's offerings and a commitment to delivering exceptional service standards. Working within a dynamic team, you will contribute to the operational efficiency and client satisfaction of the Queenstown branch. This role demands a professional demeanor, attention to detail, and the ability to build and maintain strong, long‑lasting client partnerships. We are looking for an individual who is dedicated to client success and thrives in a hands‑on, community-oriented environment.

Key Responsibilities

• Manage a portfolio of clients, serving as their main point of contact for all service-related inquiries.
• Ensure client satisfaction by proactively addressing needs and resolving issues effectively.
• Coordinate with internal departments to facilitate prompt and accurate service delivery.
• Provide clients with clear and concise information regarding services, policies, and updates.
• Process service requests, orders, and related documentation accurately.
• Monitor client feedback and identify trends or areas for service improvement.
• Build and maintain strong, positive relationships with key client stakeholders.
• Assist with client onboarding and ensure a smooth integration process.
• Adhere to all company procedures, quality standards, and regulatory requirements.
• Represent the company professionally within the Queenstown community.

Requirements

• Proven experience in a client support, account management, or customer relations role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to client satisfaction.
• Proficiency in CRM systems and standard office software.
• Ability to work effectively independently and as part of a collaborative team.
• Must be able to work full-time on‑site at our Queenstown, Eastern Cape office.
• High school diploma required; a relevant tertiary qualification is advantageous.
• Demonstrated ability to manage client portfolios and prioritize tasks efficiently.
• Understanding of the local Eastern Cape market is beneficial.
• A commitment to excellence and high ethical standards.

Benefits

• Competitive annual salary.
• Opportunity to work with a respected regional service provider.
• Be part of a dedicated and professional team.
• Potential for career advancement within the organization.
• Exposure to diverse client needs and operational challenges.