Client Success Advisor - Hybrid (Queenstown)

Placements24; Queenstown; Hybrid; NZD 19,000 - 30,000; Full time

Benefits offered by this job

Salary incentives

Medical aid

Growth opportunities

Collaborative team environment

Industry exposure

Paid leave

Job summary

Placements24 is seeking a proactive Client Relations Specialist for our Queenstown office. You will build strong client partnerships, serve as the main contact, and coordinate with internal teams to ensure smooth service delivery.

The role requires excellent communication and a proactive approach to problem-solving, with a hybrid work arrangement and opportunities to grow within the logistics and supply chain sector.

Qualifications

• Experience in client relations, account management or customer service.
• Proficient in CRM software and standard office applications.
• Excellent communication, negotiation and interpersonal skills.
• Willingness to work in a hybrid Queenstown office.

Responsibilities

• Develop and maintain positive relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Proactively identify client needs and propose solutions.
• Coordinate with internal departments to ensure client satisfaction.
• Monitor client service levels and address performance issues promptly.
• Assist in resolving client disputes or challenges effectively.
• Onboard new clients and guide them through services.
• Gather client feedback for service improvement initiatives.
• Provide regular updates to clients on service status and performance.
• Contribute to client retention strategies.

Skills

Client relations

Account management

Customer service

CRM software

Education

High school diploma

Job description

Placements24 is seeking a proactive Client Relations Specialist for our Queenstown office. You will build strong client partnerships, serve as the main contact, and coordinate with internal teams to ensure smooth service delivery.

The role requires excellent communication and a proactive approach to problem-solving, with a hybrid work arrangement and opportunities to grow within the logistics and supply chain sector.