On-Site Insurance Client Relations Associate - Queenstown

Placements24; Queenstown; On-site; NZD 33,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

On-site work in Queenstown

Career growth opportunities

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking a detail-oriented Client Relations Associate to provide outstanding service to insurance clients. The role requires on-site, full-time presence at the Queenstown office and strong communication and organizational skills.

You will manage client inquiries, assist with policy changes and claims, maintain records, and collaborate with underwriting and claims teams to ensure high satisfaction and retention.

Qualifications

• Experience in client service or administrative role, preferably in insurance.
• Excellent communication, interpersonal, and listening skills.
• Strong organizational skills and meticulous attention to detail.
• Proficient with CRM software and standard office tools.
• Ability to handle confidential client information with discretion.
• In-office full-time work in Queenstown, Eastern Cape is required.

Responsibilities

• Serve as primary contact for client inquiries about policies.
• Assist clients with policy questions, claims, and account management.
• Resolve client issues promptly and professionally.
• Maintain accurate client records in the CRM system.
• Collaborate with underwriting and claims teams to ensure seamless service.

Skills

Communication

CRM software

Organizational skills

Problem solving

Client service

Attention to detail

Education

High school diploma

Tools

CRM software

Office applications

Job description

Placements24 in Queenstown, Eastern Cape, is seeking a detail-oriented Client Relations Associate to provide outstanding service to insurance clients. The role requires on-site, full-time presence at the Queenstown office and strong communication and organizational skills.

You will manage client inquiries, assist with policy changes and claims, maintain records, and collaborate with underwriting and claims teams to ensure high satisfaction and retention.