Queenstown On-Site Customer Solutions Expert

Placements24; Queenstown; On-site; NZD 30,000 - 47,000; Full time

Benefits offered by this job

On-site work

Professional development

Retirement plans

Job summary

Placements24 is seeking a Customer Solutions Specialist for our Queenstown, Eastern Cape office. The role focuses on understanding customer needs, recommending tailored solutions, and ensuring successful product implementations.

It requires strong problem-solving, excellent communication, and the ability to work cross-functionally with sales and technical teams. The ideal candidate demonstrates a customer-centric mindset, proficiency with CRM tools, and the capacity to operate effectively in an

Qualifications

• Proven experience in a customer-facing role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts clearly and concisely.
• Proficiency with CRM software.
• Residing in or willing to relocate to Queenstown, Eastern Cape.
• High school diploma or equivalent; degree is an advantage.

Responsibilities

• Analyze customer requirements and provide effective, personalized solutions.
• Guide customers through product selection and implementation processes.
• Address customer inquiries and resolve issues related to product usage and service delivery.
• Collaborate with sales and technical teams to develop comprehensive customer strategies.
• Maintain detailed records of customer interactions, solutions, and outcomes.
• Identify opportunities to improve customer experience and product offerings based on feedback.
• Conduct product demonstrations and training sessions for clients as needed.
• Ensure customer satisfaction by following up on all solutions and commitments.
• Stay informed about company products, services, and industry best practices.
• Contribute to the development of solutions documentation and knowledge base articles.

Skills

Customer-facing

Analytical thinking

Communication

Problem-solving

CRM software

Education

High school diploma

Related degree (advantage)

Tools

CRM software

MS Office

Job description

Placements24 is seeking a Customer Solutions Specialist for our Queenstown, Eastern Cape office. The role focuses on understanding customer needs, recommending tailored solutions, and ensuring successful product implementations.

It requires strong problem-solving, excellent communication, and the ability to work cross-functionally with sales and technical teams. The ideal candidate demonstrates a customer-centric mindset, proficiency with CRM tools, and the capacity to operate effectively in an