Client Success Manager - Hybrid (Queenstown)

Placements24; Queenstown; Hybrid; NZD 6,900 - 9,400; Full time

Benefits offered by this job

Salary 75k ZAR per year

Hybrid work model

Medical aid package

Retirement savings plan

Paid vacation and public holidays

Career development

Job summary

Placements24 seeks a professional Client Support Executive in Queenstown to manage a portfolio of key clients. The hybrid role combines in-office collaboration with remote workdays, emphasizing proactive client care and high service levels.

You will address inquiries, build lasting relationships, and collaborate with internal teams to ensure timely follow-up and retention. Residency or willingness to commute to Queenstown, ZA is required.

Qualifications

• Experience in client support or account management.
• Excellent communication and interpersonal skills.
• Proficient with CRM systems and office software.
• Ability to manage multiple accounts and priorities.
• Experience in a hybrid work environment.

Responsibilities

• Serve as the primary contact for a portfolio of key clients.
• Address inquiries and requests promptly and effectively.
• Build and maintain strong client relationships.
• Proactively identify client needs and provide tailored solutions.
• Collaborate with internal teams to ensure seamless service delivery.
• Process client requests and ensure timely follow-up.
• Escalate critical issues with proposed solutions.
• Provide regular updates on service status and information.
• Contribute to client retention strategies and initiatives.

Skills

Client support

Account management

Communication skills

Negotiation

Interpersonal skills

CRM proficiency

Multitasking

Hybrid work experience

Residency willing

Education

Bachelor's degree in Business Administration

Tools

CRM proficiency

Office software

Job description

Placements24 seeks a professional Client Support Executive in Queenstown to manage a portfolio of key clients. The hybrid role combines in-office collaboration with remote workdays, emphasizing proactive client care and high service levels.

You will address inquiries, build lasting relationships, and collaborate with internal teams to ensure timely follow-up and retention. Residency or willingness to commute to Queenstown, ZA is required.