Client Services Representative

Placements24; Queenstown; On-site; NZD 39,000 - 51,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Health insurance

Paid time off

Pension plan

Performance bonuses

Team-building events

Job summary

Placements24 in Queenstown is seeking a Client Services Representative to manage a portfolio of business clients on-site, ensuring exceptional support and success with our services.

You will collaborate with sales, support and operations, onboard new clients, and identify growth opportunities while maintaining detailed CRM records and delivering outstanding customer satisfaction.

Qualifications

• Experience in client services, account management or customer support.
• Excellent communication, interpersonal and presentation skills.
• Strong organizational skills with multitasking ability.
• Proficiency with CRM software and standard office tools.
• Customer-centric mindset and professional work ethic.
• Ability to work independently and in a team.

Responsibilities

• Be the main contact for a portfolio of business clients.
• Understand client needs and offer proactive solutions.
• Maintain client relationships with regular check-ins.
• Address inquiries promptly and professionally.
• Process orders, service requests and account changes accurately.
• Collaborate with sales, support and operations teams.
• Onboard new clients and guide setup and usage.
• Identify opportunities for growth and upsell services.
• Keep detailed CRM records of interactions and status.
• Gather feedback and report insights for service improvements.

Skills

Client services

Account management

CRM software

Communication skills

Organizational skills

Problem-solving

Teamwork

Professional demeanor

Education

High school diploma or equivalent; degree in Business Administration a plus

Tools

CRM software

Office applications

Job description

About the Role

Our client, a leading provider of business solutions, is seeking a proactive and detail-oriented Client Services Representative to join their team in Queenstown, Eastern Cape. This role is crucial for building and maintaining strong relationships with our business clients, ensuring they receive exceptional support and achieve their objectives using our services. You will be responsible for managing client accounts, addressing their needs, and acting as their primary point of contact. The ideal candidate possesses excellent communication skills, a professional demeanor, and a passion for customer success. This is an on-site position requiring your presence in our Queenstown office, allowing for direct collaboration and immediate response to client needs. We foster a collaborative and dynamic work environment where employees are encouraged to develop their skills and careers. This is an excellent opportunity to contribute to a growing company and make a significant impact on client satisfaction and retention.

Key Responsibilities

• Serve as the main point of contact for a portfolio of assigned business clients.
• Understand client needs and proactively offer solutions and support to ensure their success.
• Manage client relationships, conduct regular check-ins, and provide account updates.
• Address client inquiries, concerns, and requests promptly and professionally.
• Process client orders, service requests, and account modifications accurately.
• Collaborate with internal teams (sales, technical support, operations) to ensure seamless client experiences.
• Onboard new clients, guiding them through setup processes and initial service utilization.
• Identify opportunities for client growth and additional service offerings.
• Maintain detailed records of client interactions and account status in the CRM system.
• Gather client feedback and communicate insights to management for service improvement.

Requirements

• Proven experience in a client services, account management, or customer support role.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in using CRM software and standard office applications.
• A customer-centric approach with a strong commitment to client satisfaction.
• Ability to work independently and as part of a team in a professional office setting.
• High school diploma or equivalent; a degree in Business Administration or a related field is a plus.
• Problem-solving skills and the ability to handle challenging client situations.
• Professional demeanor and strong work ethic.
• Residency or willingness to relocate to Queenstown, Eastern Cape.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment in Queenstown, Eastern Cape.
• Comprehensive health insurance benefits.
• Paid time off and company holidays.
• Pension fund contributions.
• Regular performance reviews and potential for bonuses.
• Team-building events.