Client Relations Specialist

Placements24; Queenstown; Hybrid; NZD 19,000 - 30,000; Full time

Benefits offered by this job

Salary incentives

Medical aid

Growth opportunities

Collaborative team environment

Industry exposure

Paid leave

Job summary

Placements24 is seeking a proactive Client Relations Specialist for our Queenstown office. You will build strong client partnerships, serve as the main contact, and coordinate with internal teams to ensure smooth service delivery.

The role requires excellent communication and a proactive approach to problem-solving, with a hybrid work arrangement and opportunities to grow within the logistics and supply chain sector.

Qualifications

• Experience in client relations, account management or customer service.
• Proficient in CRM software and standard office applications.
• Excellent communication, negotiation and interpersonal skills.
• Willingness to work in a hybrid Queenstown office.

Responsibilities

• Develop and maintain positive relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Proactively identify client needs and propose solutions.
• Coordinate with internal departments to ensure client satisfaction.
• Monitor client service levels and address performance issues promptly.
• Assist in resolving client disputes or challenges effectively.
• Onboard new clients and guide them through services.
• Gather client feedback for service improvement initiatives.
• Provide regular updates to clients on service status and performance.
• Contribute to client retention strategies.

Skills

Client relations

Account management

Customer service

CRM software

Education

High school diploma

Job description

About the Role

Our client, a growing logistics and supply chain company, is seeking a proactive Client Relations Specialist to foster strong partnerships and ensure client satisfaction in Queenstown, Eastern Cape . This role is integral to maintaining and growing our client base by providing exceptional support and understanding their unique operational needs. You will act as a key liaison between our clients and our internal operations teams, ensuring smooth communication and problem resolution. This position offers a fantastic opportunity to contribute to a vital industry and develop your career in client management. We are committed to building strong, enduring relationships based on trust and performance.

Key Responsibilities

• Develop and maintain positive relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Proactively identify client needs and propose solutions.
• Coordinate with internal departments (operations, sales, etc.) to ensure client satisfaction.
• Monitor client service levels and address any performance issues promptly.
• Assist in resolving client disputes or challenges effectively.
• Onboard new clients and guide them through our services.
• Gather client feedback for service improvement initiatives.
• Provide regular updates to clients on their service status and performance.
• Contribute to the development of client retention strategies.

Requirements

• Previous experience in client relations, account management, or customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to understand and articulate complex service offerings.
• Proficiency with CRM software and standard office applications.
• A proactive approach to problem-solving and client management.
• Must be able to work a hybrid schedule at our Queenstown, Eastern Cape office.
• High school diploma; a relevant tertiary qualification is an advantage.

Benefits

• Competitive salary and performance-based incentives.
• Medical aid and other essential benefits.
• Opportunities for professional growth and skill enhancement.
• A collaborative and supportive team environment.
• Exposure to the logistics and supply chain industry.
• Paid leave and holidays.