Customer Service Agent - WhatJobs Direct

Placements24; Queenstown; On-site; NZD 19,000 - 26,000; Full time

Benefits offered by this job

On-the-job training

Supportive team environment

Career development opportunities

Growing technology company

Job summary

WhatJobs Direct is seeking a friendly Customer Service Agent to join the Queenstown team. You will handle inquiries, resolve issues, and guide clients through our platform, ensuring an excellent experience for diverse users.

The role emphasizes clear communication, problem solving, and proactive support while contributing to a positive, growth-oriented work environment in Queenstown, Eastern Cape. On-site, full-time position with training and development opportunities.

Qualifications

• Experience in customer service or call center preferred.
• Excellent verbal and written English.
• Strong active listening and problem-solving skills.
• Ability to stay calm and professional under pressure.
• Proficiency with basic computer operations and learning new software quickly.
• Friendly and empathetic demeanor toward customers.
• Full-time on-site work in Queenstown, Eastern Cape.
• Team-oriented and reliable.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
• Provide information about products and services with clarity.
• Assist customers with basic troubleshooting and guide them through platform features.
• Document interactions, issues, and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or senior team member.
• Contribute to maintaining high customer satisfaction levels.
• Educate customers on best practices for using the platform.
• Identify and report recurring customer issues or feedback to management.
• Maintain understanding of all services offered by the client.

Skills

Customer service

Call center experience

English communication

Active listening

Problem solving

Composure under pressure

Tech literacy

Team player

Reliability

Tools

CRM software

General software literacy

Job description

About the Role

Our client, WhatJobs Direct, a leader in talent acquisition technology, is seeking an enthusiastic and customer-oriented Customer Service Agent to join their team in Queenstown, Eastern Cape. In this role, you will be instrumental in providing exceptional support to our diverse client base, ensuring they have a seamless experience with our innovative platform. You will handle inquiries, resolve issues, and proactively assist clients in achieving their hiring objectives. This is an excellent opportunity for an individual with strong communication skills and a passion for service excellence. Our client values its employees and is dedicated to creating a positive and supportive work environment where professional growth is encouraged. We are looking for dedicated individuals who are eager to contribute to our client's continued success and uphold our commitment to superior customer service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and potentially other communication channels in a timely and professional manner.
• Provide information about our client's products and services, ensuring clarity and accuracy.
• Assist customers with basic troubleshooting and guide them through platform features.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex customer issues to the appropriate department or senior team member.
• Contribute to maintaining high customer satisfaction levels.
• Educate customers on best practices for utilizing the platform.
• Identify and report recurring customer issues or feedback to management.
• Maintain a thorough understanding of all services offered by our client.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Proficiency with basic computer operations and ability to learn new software quickly.
• A friendly and empathetic demeanor towards customers.
• Must be available to work full-time on-site in Queenstown, Eastern Cape.
• Team player attitude and willingness to collaborate.
• Reliability and a strong work ethic.

Benefits

• Annual salary of R .
• Opportunity to work with a growing technology company.
• On-the-job training and development opportunities.
• Supportive team environment.
• Gain valuable experience in customer relations and support.
• A role where you contribute directly to client satisfaction.
• Be part of a company that values its employees and their contributions.