Key Account Manager

Placements24; Queenstown; On-site; NZD 100,000 - 140,000; Full time

Benefits offered by this job

Performance-based bonus

Medical aid

Retirement fund

Professional development

Job summary

WhatJobs Direct is seeking a seasoned Key Account Manager to manage and grow relationships with top clients in Queenstown. The role requires strategic account planning, cross-functional collaboration, and a strong focus on retention and revenue growth.

You will act as the primary liaison, understanding client objectives, demonstrating value, and driving advances with key stakeholders across the client organization.

Qualifications

• 5+ years in Key Account Management or strategic sales.
• Proven track record growing large, complex client accounts.
• Executive-level relationship building experience.
• Excellent communication and negotiation skills.
• Experience with CRM (Salesforce) and account planning tools.

Responsibilities

• Manage and nurture a portfolio of key client accounts as main contact.
• Develop and execute strategic account plans to achieve objectives and revenue growth.
• Build and maintain long-lasting relationships with stakeholders at client organizations.
• Identify opportunities for upselling and cross-selling.
• Ensure client satisfaction through proactive communication and value demonstration.
• Conduct regular business reviews to assess performance and alignment.
• Collaborate with sales, marketing, product, and support teams for seamless service.
• Monitor account health, identify risks, and develop retention strategies.
• Prepare and present status reports to senior management.

Skills

Excellent communication

Negotiation

Presentation

Interpersonal skills

Executive relationship building

Business acumen

Independent & collaborative work

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce

Account planning tools

Job description

About the Role

Our client, WhatJobs Direct , is seeking a seasoned and strategic Key Account Manager to manage and grow relationships with their most important clients in the Queenstown, Eastern Cape region. This role is critical for ensuring client retention, satisfaction, and driving revenue growth through strategic account development. You will act as the primary liaison between the client and the company, deeply understanding their business objectives and ensuring our client's offerings consistently deliver value. This is an office-based position where you will build strong, long-term partnerships and identify opportunities for expansion within existing accounts. The ideal candidate is a highly organized, results-driven professional with exceptional communication and problem-solving skills, committed to fostering client loyalty.

Key Responsibilities

• Manage and nurture a portfolio of key client accounts, serving as the main point of contact.
• Develop and execute strategic account plans to achieve business objectives and drive revenue growth.
• Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
• Understand client needs deeply and proactively identify opportunities for upselling and cross-selling.
• Ensure exceptional client satisfaction through regular communication, proactive issue resolution, and value demonstration.
• Conduct regular business reviews with clients to assess performance, align on strategic goals, and reinforce value proposition.
• Collaborate with internal teams (sales, marketing, product, support) to ensure seamless service delivery and client success.
• Monitor account health, identify potential risks, and develop proactive retention strategies.
• Prepare and present reports on account status, client feedback, and growth opportunities to senior management.

Requirements

• Minimum of 5 years of experience in Key Account Management, Strategic Sales, or a similar client-facing role.
• Proven track record of successfully managing and growing large, complex client accounts.
• Demonstrated ability to build and maintain strong, executive-level relationships.
• Excellent communication, negotiation, presentation, and interpersonal skills.
• Strong business acumen and understanding of client business needs.
• Experience with CRM software (e.g., Salesforce) and account planning tools.
• Ability to work independently and collaboratively within a team environment.
• Bachelor's degree in Business, Marketing, or a related field.
• Must be based in or able to reliably commute to Queenstown, Eastern Cape .
• High level of organization and attention to detail.

Benefits

Our client offers a competitive salary package with a significant performance-based bonus structure. Comprehensive medical aid and retirement fund benefits are provided. Opportunities for professional development, including advanced sales and client management training, are available. Be part of a reputable company with a strong focus on client relationships. Enjoy a professional and stable work environment in Queenstown . Regular recognition and rewards for outstanding performance. Access to company resources and a supportive management team.