Citizen Services & Information Specialist

Dunedin City Council; Dunedin; On-site; NZD 58,000 - 68,000; Full time

Benefits offered by this job

Five weeks annual leave

Supportive team environment

Job summary

Dunedin City Council in Dunedin, South Island, is seeking a Customer Services Officer to be the friendly interface between the Council and residents. You will help with enquiries, provide information, and process payments.

You will join a team that supports the community across phone, email and in person, work 37.5 hours a week, and enjoy five weeks annual leave with career development opportunities. Salary range: $57,515 – $67,665.

Qualifications

• Experience in administration, a customer service centre or in a customer-facing role.
• Skilled at listening and questioning to get to the core of an issue to provide accurate information and support.
• Strong verbal and written communication skills, with an ability to communicate with a diverse range of people and convey technical information in an understandable manner.
• Ability to operate effectively in a digital environment with a wide range of technology systems and tools.
• Committed to continuous personal learning and growth.

Responsibilities

• Assist with enquiries, provide information and process payments.
• Be the interface between Council and the community by helping residents access information and services.
• Communicate effectively with a diverse range of people and convey information clearly.
• Work within a supportive team environment to deliver customer service excellence.

Skills

Customer service

Administration

Communication

Digital tools

Problem solving

Job description

Dunedin City Council in Dunedin, South Island, is seeking a Customer Services Officer to be the friendly interface between the Council and residents. You will help with enquiries, provide information, and process payments.

You will join a team that supports the community across phone, email and in person, work 37.5 hours a week, and enjoy five weeks annual leave with career development opportunities. Salary range: $57,515 – $67,665.