Dunedin Case Manager - Public Service Impact

Ministry of Social Development NZ; Dunedin; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development NZ – Mosgiel, South Island is seeking a Case Manager to help New Zealanders facing employment changes, housing transitions, or financial stress. You'll connect people with the right support and work across income, housing, and employment.

This frontline public service role requires data accuracy, comfort with multiple systems, empathy, clear communication, and the ability to handle high volumes. Positions are based in Dunedin Central, Te Kāika, or Mosgiel.

Qualifications

• Fast and accurate data entry; getting the detail right matters.
• Confident with technology and navigating multiple systems.
• Empathetic and professional; able to balance policy with real-life challenges.
• Clear communicator; builds trust and explains things simply.
• Adaptable and steady; comfortable with change and high volumes.
• A strong team player; dependable and collaborative.
• Comfortable with numbers and detail; handles payments calculations.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping whānau explore housing options and coordinate follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry accuracy

Tech proficiency

Empathy and professionalism

Clear communication

Adaptability

Team player

Numerical reasoning

Job description

Ministry of Social Development NZ – Mosgiel, South Island is seeking a Case Manager to help New Zealanders facing employment changes, housing transitions, or financial stress. You'll connect people with the right support and work across income, housing, and employment.

This frontline public service role requires data accuracy, comfort with multiple systems, empathy, clear communication, and the ability to handle high volumes. Positions are based in Dunedin Central, Te Kāika, or Mosgiel.