Customer Service Officer

Marlborough District Council; Blenheim; On-site; NZD 41,000 - 45,000; Full time

Benefits offered by this job

Life and income protection insurance

Health insurance

Enhanced leave and superannuation

Relocation support where applicable

Chamber discounts

Job summary

Marlborough District Council in Blenheim, South Island, seeks a confident, resilient Customer Service Officer for our frontline team. You’ll handle counter enquiries, open-plan call centre work, and cross-system tasks to assist customers with information, payments, and problem solving.

We value a welcoming, adaptable individual who thrives in a fast-moving environment and delivers a positive experience to our community. The role offers a supportive workplace culture with inclusive opportunities.

Qualifications

• Experience in frontline customer service or contact centres is desirable but not essential.
• Ability to manage multiple priorities and systems with confidence.
• Strong communication skills and ability to build rapport with diverse people.

Responsibilities

• Provide information and connect people with council services.
• Process payments and handle diverse customer enquiries.
• Assist customers through challenging situations with a calm, professional approach.

Skills

Frontline customer service

Call centre

Multitasking

Digital literacy

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Marlborough District Council – Blenheim, South Island

We're looking for a confident, resilient and people-focused Customer Service Officer to join our frontline team.

This isn't your typical reception role. Customer Services is at the heart of Council, helping thousands of people each year. One moment you'll be helping a customer at the counter, the next you'll be fielding calls in our busy open plan call centre, processing applications, navigating multiple systems, or tracking down answers to complex enquiries.

As one of the first faces and voices of Council, you'll create positive experiences for our customers by providing information and connecting people with our services, processing payments, and solving problems while supporting and guiding customers though challenging situations.

Our environment is fast-moving, involving a wide range of individuals, energetic and 100% people focused. Phones ring, customers arrive and priorities shift. You'll need to be comfortable thinking on your feet, juggling competing demands, and maintaining a calm, professional and welcoming approach, even when things get busy.

If you enjoy variety, love helping people, and get a sense of satisfaction from turning a customer's question into a solution, you'll fit right in.

We’re committed to building an inclusive, respectful workplace where diversity is celebrated and everyone has the opportunity to thrive. We welcome people from all backgrounds and support equitable opportunities, open-minded collaboration, and the growth of cultural understanding.

To enable our people to succeed and make an impact, we offer:

• Life and income protection insurance, health insurance, enhanced leave and superannuation (conditions apply); and relocation support where applicable
• A wage range of $30.00 - $33.00 per hour (this will depend on the knowledge, skills and experience you have to offer);
• Strong health, safety and wellbeing focussed culture
• EAP support, wellness initiatives and access to Marlborough Chamber of Commerce retail discounts
• Meaningful work that supports our people and community.

You enjoy being around people, can switch easily between tasks, and don't need a quiet office or a perfectly planned day to do your best work. In fact, you excel when there's plenty happening around you.

You'll bring:

• Experience in frontline customer service, contact centres or other fast-paced customer environments is desirable but not essential.
• The ability to manage multiple priorities, enquiries and systems with confidence.
• Strong communication skills and the ability to build rapport with a diverse range of people when dealing with challenging situations.
• Sound problem-solving skills, initiative and good judgement.
• Strong digital literacy and the ability to quickly learn new systems.
• A positive, team-oriented attitude and willingness to support others.
• Resilience, adaptability and the ability to thrive in a busy, ever-changing environment.
• Confidence to ask thoughtful questions, understand the broader customer situation in a timely professional manner.

Marlborough District Council is a dynamic, progressive organisation which prides itself on the professionalism it brings to managing a wide range of functions. Our vision is that over the next decade, Marlborough will become a globally connected district of progressive, high-value enterprise, known for its quality lifestyle, desirable location and natural environment.

Marlborough is unique for many reasons. The region offers an array of outdoor pursuits in a distinctive and picturesque landscape. With the Marlborough Sounds, the land and sea offer unlimited accessibility for sport and leisure.

Applications close 5.00 pm on Wednesday, 16 September 2026.

Please Note:We will be screening applications as we receive them and, our vacancy close date may be subject to change if a suitable candidate is found, so don't delay in making your application.

We’re committed to ensuring our team goes home safe every day. Preferred candidates will be required to complete pre-employment checks to the employer’s satisfaction. These checks may include, but are not limited to, a criminal history check, confirmation of the right to work in New Zealand, and drug and alcohol testing for safety-sensitive roles.

Looking for friendly, knowledgeable, and courteous personalities to provide a great customer experience to our community.