Public Service Case Manager — Dunedin Central

Ministry of Social Development NZ; Taumarunui; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development NZ is seeking a Case Manager to work with New Zealanders navigating life transitions, including employment, housing, and financial support. You will connect clients to the right services, balance policy with empathy, and manage complex caseloads with accuracy.

This role is based in Taumarunui, offering the opportunity to make a tangible difference in communities while upholding public trust and our values of integrity and partnership.

Qualifications

• Fast and accurate with data entry – getting the detail right matters.
• Confident with technology – navigating multiple systems and helping clients use online tools.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• Clear communicator – build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• Strong team player – grounded, dependable and collaborative.
• Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry

Tech savvy

Empathy and professionalism

Clear communication

Adaptability

Team player

Numeracy and attention to detail

Job description

Ministry of Social Development NZ is seeking a Case Manager to work with New Zealanders navigating life transitions, including employment, housing, and financial support. You will connect clients to the right services, balance policy with empathy, and manage complex caseloads with accuracy.

This role is based in Taumarunui, offering the opportunity to make a tangible difference in communities while upholding public trust and our values of integrity and partnership.