Client Support & Communications Specialist

HRS Talent Solutions; Dunedin; On-site; NZD 36,000 - 41,000; Part time

Job summary

HRS Talent Solutions is seeking a Client Support & Communications Coordinator in Dunedin, NZ. The role covers day-to-day customer communication, service updates, and support coordination, with responsibilities across phone and email channels to ensure timely, helpful responses.

The ideal candidate will be calm, organised, and proficient with recording customer details and following established procedures. Part-time or full-time opportunities may be available based on business needs.

Qualifications

• Strong phone communication skills and professional email writing.
• Excellent attention to detail when recording customer information.
• Able to stay organised while handling multiple inquiries.
• Comfortable using email, online systems, documents and basic spreadsheets.
• Professional attitude when speaking with customers and team members.
• Ability to follow service processes and written instructions.
• Dependable attendance and consistent follow-through.
• Strong time management for daily support tasks.
• Remain calm, polite and helpful during conversations.

Responsibilities

• Respond to customer enquiries by phone and email in a clear and professional manner.
• Provide customers with basic information, updates, and next-step guidance.
• Record customer notes, requests, updates, and follow-up items accurately.
• Help track open service matters and ensure they are followed up as needed.
• Support internal staff by passing along relevant customer information.
• Maintain organised records using internal systems, spreadsheets, or templates.
• Assist with service-related documents, email updates, and customer communication.
• Follow established procedures for handling questions, updates, and routine issues.
• Help resolve basic customer concerns or direct them to the appropriate team member.
• Contribute to a responsive, organised, and customer-focused support process.

Skills

Phone communication

Email writing

Attention to detail

Organised records

Spreadsheets

Professional attitude

Follow processes

Reliability

Time management

Tools

Email systems

Spreadsheets

Job description

HRS Talent Solutions is seeking a Client Support & Communications Coordinator in Dunedin, NZ. The role covers day-to-day customer communication, service updates, and support coordination, with responsibilities across phone and email channels to ensure timely, helpful responses.

The ideal candidate will be calm, organised, and proficient with recording customer details and following established procedures. Part-time or full-time opportunities may be available based on business needs.