Customer Services Officer

Dunedin City Council; Dunedin; On-site; NZD 58,000 - 68,000; Full time

Benefits offered by this job

Five weeks annual leave

Supportive team environment

Job summary

Dunedin City Council in Dunedin, South Island, is seeking a Customer Services Officer to be the friendly interface between the Council and residents. You will help with enquiries, provide information, and process payments.

You will join a team that supports the community across phone, email and in person, work 37.5 hours a week, and enjoy five weeks annual leave with career development opportunities. Salary range: $57,515 – $67,665.

Qualifications

• Experience in administration, a customer service centre or in a customer-facing role.
• Skilled at listening and questioning to get to the core of an issue to provide accurate information and support.
• Strong verbal and written communication skills, with an ability to communicate with a diverse range of people and convey technical information in an understandable manner.
• Ability to operate effectively in a digital environment with a wide range of technology systems and tools.
• Committed to continuous personal learning and growth.

Responsibilities

• Assist with enquiries, provide information and process payments.
• Be the interface between Council and the community by helping residents access information and services.
• Communicate effectively with a diverse range of people and convey information clearly.
• Work within a supportive team environment to deliver customer service excellence.

Skills

Customer service

Administration

Communication

Digital tools

Problem solving

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Dunedin City Council – Dunedin, South Island

The Dunedin City Council (DCC) takes great pride in delivering a broad range of services to the communities of this unique and fascinating city. From our roads to recycling, public libraries and pools, water supply to walking tracks, and everything in between, DCC's people are talented and committed to serving their city.

The opportunity

The Customer Services team is the first point of contact for the community by phone, email, and in person. We're DCC's ambassadors, helping our residents access the right information and services they need at the right time.

We have an exciting opportunity for a customer service extraordinaire to join our team. As a Customer Services Officer you are part of a team who provides the interface between Council and the community by assisting with enquiries, providing information and processing payments.

About you

• Experience in administration, a customer service centre or in a customer-facing role
• Skilled at listening and questioning to get to the core of an issue to provide accurate information and support
• Strong verbal and written communication skills, with an ability to communicate with a diverse range of people and convey technical information in an understandable manner
• Ability to operate effectively in a digital environment with a wide range of technology systems and tools
• Committed to continuous personal learning and growth

What we offer

• Full time Monday - Friday (37.5 hours per week)
• 5 weeks annual leave
• Work within a supportive and professional team environment

Being part of the Dunedin City Council, means having access to real opportunities for growth, progression, and development all backed by a truly supportive and inclusive team culture.

We are dedicated to building a diverse, inclusive and dynamic workplace, so if you're excited about this role please take a bit of time to read more in this position description.

Salary range: $57,515 - $67,665

The DCC is committed to the Principles of the Treaty of Waitangi and our work serving the citizens of Dunedin will reflect this.