Checkout Supervisor

Foodstuffs NZ; Nelson; Hybrid; NZD 52,000 - 66,000; Full time

Job summary

Foodstuffs NZ is seeking a talented Supervisor to support our Checkout Team and deliver an exceptional shopping experience. The ideal candidate will have checkout/retail supervision experience, especially in a busy environment, with Lotto training advantageous and a focus on high presentation standards.

You will assist with staffing, handle customer inquiries, and create a friendly atmosphere for customers and staff.

Qualifications

• Experience supervising a big team in a busy retail or supermarket environment.
• Lotto training is advantageous.
• Experience or ability to manage alcohol sales; current managers certificate is beneficial.
• Committed to high personal presentation standards for self and others.
• Strong communicator who stays calm in high pressure situations.

Responsibilities

• Assist with staffing at the Checkout to maintain high levels of customer service.
• Assist with customer enquiries and support front-line checkout staff.
• Help create a friendly and helpful environment for customers and staff alike.
• Ensure all sales, including liquor, tobacco and age-restricted items, comply with laws and company policies.
• Actively promote health and safety and food safety initiatives throughout the department.

Skills

Retail supervision

Customer service

Team leadership

Lotto training

Job description

We are looking for a talented and experienced Supervisor who has a flare and passion for customer service and will assist our Checkout Team to deliver the best customer shopping experience possible.

It would be an advantage to have had experience supervising a big team, preferably having worked in a busy retail or supermarket environment.

The ideal candidate will be:

• An experienced checkout, retail supervisor (Lotto training advantageous)
• Motivated and driven by helping other team members to exceed their expectations
• Experienced in managing the sale of alcohol or ideally hold a current managers certificate
• Committed to maintaining high personal presentation standards of self and others
• A practiced communicator who can remain calm and confident in high pressure situations

Key responsibilities of this position include, but are not limited to:

• Assisting with staffing at the Checkout to maintain high levels of Customer service
• Assisting with any customer enquiries and supporting the front-line checkout staff in their role
• Being a key factor in creating a friendly and helpful environment for customers and staff alike
• Ensure all sales are conducted efficiently, and that liquor, tobacco and other age restricted product purchases are sold in compliance with law and company policies
• Actively promote health and safety and food safety initiatives throughout the department.

This is a full-time position working Sunday - Thursday, one closing shift will be required. Other shifts and hours will be discussed at an interview.

Overseas applicants must have NZ Citizenship, Permanent Residency or a Valid NZ Work Permit.

Applications close 23rd October 2026 or earlier if successful applicant is found.