Checkout & Online Manager

Foodstuffs South Island Limited; Lincoln; On-site; NZD 65,000 - 90,000; Full time

Job summary

New World Lincoln is seeking an outstanding Checkout & Online Manager to lead two frontline departments. You will set service standards, develop your team, and ensure a seamless experience for customers both in-store and online.

The role requires passion for people, proven leadership, and the ability to foster a positive, fast-paced culture. Duty Manager certification is preferred but not essential.

Qualifications

• Proven leadership experience in a customer-facing retail role.
• Strong focus on delivering outstanding customer service.
• Ability to coach and develop a diverse team.
• Excellent communication and time-management skills.

Responsibilities

• Lead Checkout and Online teams to deliver exceptional service standards.
• Create a customer-first culture for in-store and online experiences.
• Manage rosters, wage costs, timesheets, and team performance.
• Ensure smooth, accurate day-to-day operation of Checkout and Online departments.
• Monitor and improve department productivity, service levels and customer satisfaction.
• Handle customer enquiries and resolve issues professionally.
• Drive excellence in online order fulfilment and accuracy.
• Lead by example during busy trading periods.

Skills

Leadership experience

Customer service

Team motivation

Communication skills

Time management

Problem solving

Education

Duty Manager's Certificate (preferred)

Job description

At New World Lincoln, we're passionate about delivering an exceptional shopping experience every single day. We believe every customer interaction matters, and we're looking for an outstanding leader who shares that belief.

We're searching for a highly motivated Checkout & Online Manager who can inspire our team, elevate customer service standards, and create memorable experiences that keep our customers coming back. This is a pivotal leadership role responsible for ensuring our Checkout and Online departments consistently deliver excellence, efficiency, and genuine superstar service.

About the Role

As our Checkout & Online Manager, you will be responsible for leading two of the store's most customer-facing departments. You'll set the standard for service excellence, develop and motivate your team, and ensure our customers receive a seamless experience whether they're shopping in-store or online.

Key responsibilities include:

• Leading, coaching, and developing our Checkout and Online teams to achieve exceptional service standards.
• Creating a customer-first culture where every interaction leaves a positive and lasting impression.
• Managing rosters, wage costs, timesheets, and team performance.
• Ensuring smooth, efficient, and accurate day-to-day operation of the Checkout and Online departments.
• Monitoring and improving department productivity, service levels, and customer satisfaction.
• Handling customer enquiries, feedback, and resolving issues with professionalism and care.
• Supervising Lotto, customer service functions, and checkout operations.
• Driving excellence in online order fulfilment and accuracy.
• Leading from the front during busy trading periods and supporting your team to achieve success.

What We're Looking For

We're looking for someone who genuinely loves people, enjoys leading high-performing teams, and understands that outstanding customer service is what sets great retailers apart.

The successful applicant will:

• Be passionate about delivering absolute superstar customer service and consistently going above and beyond for customers.
• Have proven leadership experience and the ability to inspire, motivate, and develop a diverse team.
• Lead by example and foster a positive, energetic, and customer-focused culture.
• Be highly organised with excellent communication and time management skills.
• Have the confidence to make decisions and solve problems effectively.
• Possess strong attention to detail and a continuous improvement mindset.
• Be honest, reliable, and demonstrate exceptional personal accountability.
• Bring a positive attitude and thrive in a fast-paced retail environment.
• Be physically fit and comfortable being on their feet throughout the day.
• Hold a Duty Manager's Certificate (preferred but not essential).

Why Join Us?

This is an exciting opportunity to make a real impact in a community-focused store where customer service is at the heart of everything we do.

You'll be joining a supportive leadership team that values initiative, celebrates success, and is committed to creating an outstanding shopping experience for our customers every day.