Checkout & Online Leader: Elevate Customer Experience

Foodstuffs NZ; Lincoln; On-site; NZD 70,000 - 90,000; Full time

Job summary

New World Lincoln, part of Foodstuffs NZ, seeks a dynamic Checkout & Online Manager to lead two frontline departments and inspire a high-performing team. You will set service standards, coach staff, and ensure a seamless experience for customers both in-store and online.

Reporting to store leadership, you will manage rosters, wage costs, timesheets and performance while fostering a positive, energetic, customer-focused culture in a fast-paced retail environment.

Qualifications

• Experience leading and developing high-performing retail teams.
• Strong customer-service focus and people skills.
• Excellent communication and time-management abilities.

Responsibilities

• Lead, coach and develop Checkout and Online teams to deliver exceptional service.
• Create a customer-first culture where every interaction leaves a positive impression.
• Manage rosters, wage costs, timesheets and team performance.
• Ensure smooth, efficient day-to-day operation of Checkout and Online departments.
• Monitor and improve productivity, service levels and customer satisfaction.
• Handle customer enquiries, feedback and resolve issues with care.
• Supervise Lotto, customer service functions and checkout operations.
• Drive excellence in online order fulfilment and accuracy.
• Lead from the front during busy trading periods and support the team to succeed.

Skills

Leadership

Customer Service

People Leadership

Communication

Time Management

Problem Solving

Attention to Detail

Accountability

Retail Experience

Education

Duty Manager's Certificate

Job description

New World Lincoln, part of Foodstuffs NZ, seeks a dynamic Checkout & Online Manager to lead two frontline departments and inspire a high-performing team. You will set service standards, coach staff, and ensure a seamless experience for customers both in-store and online.

Reporting to store leadership, you will manage rosters, wage costs, timesheets and performance while fostering a positive, energetic, customer-focused culture in a fast-paced retail environment.