Checkout & Online Manager

Foodstuffs NZ; Lincoln; On-site; NZD 70,000 - 90,000; Full time

Job summary

New World Lincoln, part of Foodstuffs NZ, seeks a dynamic Checkout & Online Manager to lead two frontline departments and inspire a high-performing team. You will set service standards, coach staff, and ensure a seamless experience for customers both in-store and online.

Reporting to store leadership, you will manage rosters, wage costs, timesheets and performance while fostering a positive, energetic, customer-focused culture in a fast-paced retail environment.

Qualifications

• Experience leading and developing high-performing retail teams.
• Strong customer-service focus and people skills.
• Excellent communication and time-management abilities.

Responsibilities

• Lead, coach and develop Checkout and Online teams to deliver exceptional service.
• Create a customer-first culture where every interaction leaves a positive impression.
• Manage rosters, wage costs, timesheets and team performance.
• Ensure smooth, efficient day-to-day operation of Checkout and Online departments.
• Monitor and improve productivity, service levels and customer satisfaction.
• Handle customer enquiries, feedback and resolve issues with care.
• Supervise Lotto, customer service functions and checkout operations.
• Drive excellence in online order fulfilment and accuracy.
• Lead from the front during busy trading periods and support the team to succeed.

Skills

Leadership

Customer Service

People Leadership

Communication

Time Management

Problem Solving

Attention to Detail

Accountability

Retail Experience

Education

Duty Manager's Certificate

Job description

At New World Lincoln, we're passionate about delivering an exceptional shopping experience every single day. We believe every customer interaction matters, and we're looking for an outstanding leader who shares that belief.

We're searching for a highly motivated Checkout & Online Manager who can inspire our team, elevate customer service standards, and create memorable experiences that keep our customers coming back. This is a pivotal leadership role responsible for ensuring our Checkout and Online departments consistently deliver excellence, efficiency, and genuine superstar service.

If you're an energetic people leader who thrives in a fast-paced environment and takes pride in creating a customer experience that exceeds expectations, we'd love to hear from you.

About the Role

As our Checkout & Online Manager, you will be responsible for leading two of the store's most customer-facing departments. You'll set the standard for service excellence, develop and motivate your team, and ensure our customers receive a seamless experience whether they're shopping in-store or online.

Key responsibilities include:

• Leading, coaching, and developing our Checkout and Online teams to achieve exceptional service standards.
• Creating a customer-first culture where every interaction leaves a positive and lasting impression.
• Managing rosters, wage costs, timesheets, and team performance.
• Ensuring smooth, efficient, and accurate day-to-day operation of the Checkout and Online departments.
• Monitoring and improving department productivity, service levels, and customer satisfaction.
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• Handling customer enquiries, feedback, and resolving issues with professionalism and care.
• Supervising Lotto, customer service functions, and checkout operations.
• Driving excellence in online order fulfilment and accuracy.
• Leading from the front during busy trading periods and supporting your team to achieve success.

What We're Looking For

We're looking for someone who genuinely loves people, enjoys leading high-performing teams, and understands that outstanding customer service is what sets great retailers apart.

The successful applicant will:

• Be passionate about delivering absolute superstar customer service and consistently going above and beyond for customers.
• Have proven leadership experience and the ability to inspire, motivate, and develop a diverse team.
• Lead by example and foster a positive, energetic, and customer-focused culture.
• Be highly organised with excellent communication and time management skills.
• Have the confidence to make decisions and solve problems effectively.
• Possess strong attention to detail and a continuous improvement mindset.
• Be honest, reliable, and demonstrate exceptional personal accountability.
• Bring a positive attitude and thrive in a fast-paced retail environment.
• Be physically fit and comfortable being on their feet throughout the day.
• Hold a Duty Manager's Certificate (preferred but not essential).

Why Join Us?

This is an exciting opportunity to make a real impact in a community-focused store where customer service is at the heart of everything we do.

You'll be joining a supportive leadership team that values initiative, celebrates success, and is committed to creating an outstanding shopping experience for our customers every day.

If you're ready to lead from the front, inspire a great team, and help create the best customer experience, we'd love to hear from you.