NEW World Green Bay Checkout Supervisor

Foodstuffs North Island; Whau; On-site; NZD 60,000 - 72,000; Full time

Job summary

Foodstuffs North Island is seeking a proactive Checkout Supervisor to lead the checkout desk and support a high standard of customer service. Reporting to the Checkout Manager, you will supervise the floor, assist at self-checkouts, and ensure Lotto transactions run smoothly while maintaining a welcoming environment.

This hands-on role requires confidence, initiative, and the ability to multitask in a busy retail setting.

Qualifications

• Experience in checkout or supervisory role preferred.
• Willingness to learn and develop leadership skills.
• Strong customer service focus.
• Excellent communication and interpersonal skills.
• Able to multitask in a busy retail environment.
• Available to work at least one weekend day.

Responsibilities

• Opening the checkout department and preparing it for the day’s trade
• Monitoring customer flow and ensuring enough checkouts are open
• Supervising, supporting, and motivating checkout team members
• Responding promptly and professionally to customer enquiries
• Liaising with other departments to resolve price enquiries and customer queries
• Assisting customers with transactions at self-service checkouts
• Processing Lotto sales and responding to Lotto-related enquiries
• Keeping the checkout area clean, tidy, and welcoming
• Completing end-of-day checkout and Lotto closing procedures
• Counting cash accurately and ensuring all closing tasks are completed

Skills

Leadership

Customer service

Communication skills

Team motivation

Numerical skills

Time management

Organizational skills

Tools

Lotto terminal

Job description

Checkout Supervisor

Are you highly motivated, friendly, outgoing, and passionate about delivering outstanding customer service?

We are looking for an enthusiastic Checkout Supervisor to join our Customer Services team. This is a fantastic opportunity to develop your leadership skills, take on greater responsibility, and work with a supportive team committed to creating an excellent shopping experience for every customer.

About the Role

Reporting to the Checkout Manager, you will help manage the day-to-day operation of the checkout department and ensure our customers receive the highest possible standard of service.

This is a hands-on and varied role that requires confidence, initiative, and excellent multitasking skills. You will supervise the checkout floor, assist customers at self-service checkouts, process Lotto transactions, and help keep the department running smoothly.

Key Responsibilities

Your responsibilities will include:

• Opening the checkout department and preparing it for the day’s trade
• Monitoring customer flow and ensuring enough checkouts are open
• Supervising, supporting, and motivating checkout team members
• Responding promptly and professionally to customer enquiries
• Liaising with other departments to resolve price enquiries and customer queries
• Assisting customers with transactions at self-service checkouts
• Processing Lotto sales and responding to Lotto-related enquiries
• Keeping the checkout area clean, tidy, and welcoming
• Completing end-of-day checkout and Lotto closing procedures
• Counting cash accurately and ensuring all closing tasks are completed

About You

Previous checkout or supervisory experience is preferred. However, we also welcome applications from motivated individuals who are ready to learn and develop their leadership skills.

To succeed in this role, you will have:

• A genuine passion for delivering excellent customer service
• A positive, enthusiastic, and team-focused attitude
• Previous checkout or supervisory experience, preferably
• The confidence and motivation to support and lead others
• Excellent communication and interpersonal skills
• Strong numerical skills and attention to detail
• The ability to multitask in a busy retail environment
• Good time-management and organizational skills
• The ability to follow tasks through to completion
• The confidence to work independently and use initiative
• Availability to work at least one weekend day

Hours of Work

Monday: 1215 pm to 10:15 pm

Tuesday: 11:30 am to 7:30 pm

Thursday: 6:30 am to 4:30 pm

Sunday: 10:30 am to 7:30 pm

Why Join Us

By joining our team, you will have the opportunity to:

• Develop your leadership and supervisory skills
• Work with a friendly and supportive team
• Take on a varied and responsible position
• Build valuable experience and grow your retail career
• Make a positive difference to every customer’s shopping experience

Applicant Eligibility

Applicants must hold one of the following:

• New Zealand citizenship
• New Zealand permanent residency
• A valid New Zealand work visa

Location: Green Bay, North Island, Auckland

Closing Date: Will close early if suitable applicant is found