Checkout & Online Leader: Elevate Service & Experience

Foodstuffs South Island Limited; Lincoln; On-site; NZD 65,000 - 90,000; Full time

Job summary

New World Lincoln is seeking an outstanding Checkout & Online Manager to lead two frontline departments. You will set service standards, develop your team, and ensure a seamless experience for customers both in-store and online.

The role requires passion for people, proven leadership, and the ability to foster a positive, fast-paced culture. Duty Manager certification is preferred but not essential.

Qualifications

• Proven leadership experience in a customer-facing retail role.
• Strong focus on delivering outstanding customer service.
• Ability to coach and develop a diverse team.
• Excellent communication and time-management skills.

Responsibilities

• Lead Checkout and Online teams to deliver exceptional service standards.
• Create a customer-first culture for in-store and online experiences.
• Manage rosters, wage costs, timesheets, and team performance.
• Ensure smooth, accurate day-to-day operation of Checkout and Online departments.
• Monitor and improve department productivity, service levels and customer satisfaction.
• Handle customer enquiries and resolve issues professionally.
• Drive excellence in online order fulfilment and accuracy.
• Lead by example during busy trading periods.

Skills

Leadership experience

Customer service

Team motivation

Communication skills

Time management

Problem solving

Education

Duty Manager's Certificate (preferred)

Job description

New World Lincoln is seeking an outstanding Checkout & Online Manager to lead two frontline departments. You will set service standards, develop your team, and ensure a seamless experience for customers both in-store and online.

The role requires passion for people, proven leadership, and the ability to foster a positive, fast-paced culture. Duty Manager certification is preferred but not essential.