Checkout Team Lead - Customer Experience

Foodstuffs South Island Limited; Motueka; On-site; NZD 60,000 - 76,000; Full time

Job summary

Foodstuffs South Island Limited is seeking a dynamic Checkout Leader to join our Motueka store. You will supervise checkout staff, assist the department manager, and ensure customer enquiries and complaints are managed promptly to deliver outstanding service.

You will train staff, drive high standards, and demonstrate integrity and a positive attitude. Experience with POS systems is essential, and a customer- and results-focused approach is expected.

Qualifications

• Proven supervisory experience in a customer service role.
• Strong attention to detail and integrity.
• Experience with POS systems.
• Customer and results focused.

Responsibilities

• Assist the department manager in the efficient running of the department.
• Supervise and manage checkout staff.
• Ensure customer enquiries and complaints are effectively managed.
• Provide leadership to ensure our team deliver excellent customer service.
• Train staff.

Skills

Supervisory experience

Customer service leadership

POS systems experience

Staff training

Attention to detail

Integrity

Customer focus

Tools

POS systems

Job description

Foodstuffs South Island Limited is seeking a dynamic Checkout Leader to join our Motueka store. You will supervise checkout staff, assist the department manager, and ensure customer enquiries and complaints are managed promptly to deliver outstanding service.

You will train staff, drive high standards, and demonstrate integrity and a positive attitude. Experience with POS systems is essential, and a customer- and results-focused approach is expected.