Casual Branch Customer Advocate

Bank of New Zealand; Te Puke; On-site; NZD 29,000 - 39,000; Full time

Job summary

Bank of New Zealand (BNZ) is looking for a Casual Customer Service Associate to join our branch network in Tauranga (Cameron Road, Bayfair) and Te Puke. You’ll be the first point of contact for customers on the floor, engaging and listening to customer needs with a warm, friendly approach.

This casual role offers flexibility with no guaranteed minimum hours or regular pattern. Training will cover banking basics, while you bring prior customer service experience and a can-do attitude.

Qualifications

• Prior customer service experience is preferred.
• Willingness to learn banking products and services.
• Great communication and a can-do attitude.

Responsibilities

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

Skills

Customer service

Job description

Bank of New Zealand (BNZ) is looking for a Casual Customer Service Associate to join our branch network in Tauranga (Cameron Road, Bayfair) and Te Puke. You’ll be the first point of contact for customers on the floor, engaging and listening to customer needs with a warm, friendly approach.

This casual role offers flexibility with no guaranteed minimum hours or regular pattern. Training will cover banking basics, while you bring prior customer service experience and a can-do attitude.