Branch Ops Lead: Coach, Serve Customers, Grow Team

APEX; Queenstown; Sur place; NZD 43 000 - 44 000; Plein temps

Avantages offerts par ce poste

Uniform provided

Parking provided

Leadership role

Employee discounts on car rental

Full training

Résumé du poste

Avis Budget Group in Queenstown, Otago, New Zealand, is seeking a Branch Supervisor to support the Branch Manager by supervising daily operations, processing rental transactions, and ensuring vehicles are groomed and ready for service.

You will lead and train the team, schedule shifts, handle complaints, and report on performance. A full NZ driver's licence and proven people leadership are essential; the role is on-site, 40 hours per week with weekend work and staff discounts.

Qualifications

• Requires managerial/leadership experience with coaching and performance management.
• Demonstrated problem-solving, initiative and judgement in a fast-paced environment.
• Experience in complaints handling, conflict resolution and negotiation.

Responsabilités

• Supervise daily operations and assist Branch Manager.
• Process rental transactions and ensure vehicles are groomed and ready for service.
• Coordinate team activities, train and direct staff, and prepare shift schedules and reports.

Connaissances

Leadership experience

Coaching

Problem solving

Complaints handling

Planning and organisation

MS Office

Outils

Microsoft Office

Description du poste

Avis Budget Group in Queenstown, Otago, New Zealand, is seeking a Branch Supervisor to support the Branch Manager by supervising daily operations, processing rental transactions, and ensuring vehicles are groomed and ready for service.

You will lead and train the team, schedule shifts, handle complaints, and report on performance. A full NZ driver's licence and proven people leadership are essential; the role is on-site, 40 hours per week with weekend work and staff discounts.