Branch Operations Lead

TrailLite; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

TrailLite in Christchurch is seeking a Branch Operations Coordinator to manage day-to-day branch activities and ensure exceptional customer service. You will coordinate priorities across Sales, Service and Workshop, support vehicle preparation for customer appointments and handovers, and ensure the right parts and resources are available when needed.

The role requires strong organisation, communication, planning and a practical, solution‑focused approach, with the ability to build relationships

Qualifications

• Organised and proactive, coordinates priorities with strong communication.
• Comfortable working with vehicles, parts and technical information.
• Strong planning and follow-up skills.
• Solution‑focused mindset and initiative.

Responsibilities

• Take ownership of day-to-day coordination of branch operations.
• Help set priorities and keep operational activities moving.
• Act as key contact between Sales, Service and Workshop.
• Support Sales with vehicle preparation for appointments, demonstrations and handovers.
• Ensure parts, vehicles and resources are available at the right time.
• Coordinate branch supplies, facilities and site requirements.
• Identify bottlenecks and lead resolution or escalation.
• Promote clear communication and effective handovers across the branch.
• Liaise with suppliers on parts specifications and alternatives.
• Deliver excellent service and practical support to customers.

Skills

Organisational

Communication

Vehicle familiarity

Planning

Ownership

Customer service

Relationship building

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Working closely with the Branch Manager, this is a varied, hands‑on role with a focus on operational priorities, strong commitment to customer service, ensuring people have the information, resources and support they need whilst maintaining high levels of service and professionalism.

Key responsibilities

• Take ownership of the day‑to‑day coordination of branch operations
• Help set priorities and keep operational activities moving
• Act as a key point of contact between Sales, Service and the Workshop
• Support Sales with regards to vehicle preparation for customer appointments, demonstrations and handovers
• Ensure the right parts, vehicles and resources are available at the right time
• Coordinate branch supplies, facilities, and site requirements
• Identify operational bottlenecks and take the lead in resolving or escalating them
• Promote clear communication, accountability and effective handovers across the branch
• Liaise with suppliers to confirm parts, component specifications and suitable alternatives
• Deliver excellent service and practical support to our customers

About you

• Highly organised, naturally takes ownership coordinating priorities with strong communication skills
• Comfortable working with vehicles, parts and technical information
• Strong organisational, planning and follow‑up skills
• A practical, solution‑focused approach
• Confidence taking ownership and coordinating competing priorities
• Strong verbal and written communication skills
• A genuine commitment to delivering exceptional customer service
• The ability to build effective relationships with customers, technicians, suppliers and internal teams
• Initiative and the confidence to identify and address operational issues