Cards Customer Support Specialist – Growth & Training

westpacnz; Auckland; On-site; NZD 45,000 - 55,000; Full time

Job summary

Westpac New Zealand is seeking a Customer Service Representative in our Cards operation in Auckland. You will be the first point of contact for customers, providing phone support for card enquiries and delivering a high-quality service experience.

You’ll join a fast-paced digital environment with comprehensive training, flexible development opportunities, and a 7-day rotational roster across 7am–11pm. This permanent, full-time role requires strong communication and a proactive, customer-first

Qualifications

• Customer service experience and ability to resolve enquiries.
• Clear communication and rapport-building skills.
• Willingness to learn new digital platforms and tools.
• Resilience and adaptability under pressure.
• Can-do attitude and proactive problem-solving.
• Available to start within 4 weeks.

Responsibilities

• Provide outstanding phone support to customers, resolving card enquiries via inbound and outbound calls.
• Deliver solution-focused service that contributes to customer satisfaction and business success.
• Create a world-class experience by being empathetic, trusted, and knowledgeable.
• Embrace a growth mindset to help shape the future of banking.

Skills

Customer service experience

Strong communication

Tech-savvy

Resilience

Positive attitude

Availability within 4 weeks

Job description

Westpac New Zealand is seeking a Customer Service Representative in our Cards operation in Auckland. You will be the first point of contact for customers, providing phone support for card enquiries and delivering a high-quality service experience.

You’ll join a fast-paced digital environment with comprehensive training, flexible development opportunities, and a 7-day rotational roster across 7am–11pm. This permanent, full-time role requires strong communication and a proactive, customer-first