Banking Customer Advocate – Growth & Impact

Westpac New Zealand Limited; Warkworth; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Purchased leave options

Banking benefits, insurance discounts

Career growth programmes

Parental leave top up

School holiday subsidy

Environmental and community programmes

Job summary

Westpac New Zealand Limited in Warkworth is seeking a Customer Service Representative who will be the calm voice for customers, guiding them through online banking, card issues, and regulatory queries. You’ll help create better futures for customers and communities across Aotearoa, with a friendly, proactive approach.

This full-time, permanent role offers weekdays work, a supportive team and opportunities to grow your digital confidence while delivering compliant, customer‑focused service.

Qualifications

• Experience in customer service or administration helps.
• Comfort with using digital tools and guiding customers through them.

Responsibilities

• Assist customers with online banking, card issues, and regulatory queries.
• Provide friendly, clear guidance and solutions to customer questions.
• Support customers to navigate financial services and digital channels.

Skills

Customer service

Digital tools

Multitasking

Financial services knowledge

Problem solving

Growth mindset

Job description

Westpac New Zealand Limited in Warkworth is seeking a Customer Service Representative who will be the calm voice for customers, guiding them through online banking, card issues, and regulatory queries. You’ll help create better futures for customers and communities across Aotearoa, with a friendly, proactive approach.

This full-time, permanent role offers weekdays work, a supportive team and opportunities to grow your digital confidence while delivering compliant, customer‑focused service.