Banking Solutions Consultant—Customer & Ops Excellence

Westpac-Grou; Wellington, Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

4 weeks holiday

5 wellbeing days

Banking benefits

Insurance discounts

Superannuation scheme

Growth and development opportunities

Internal mobility

Recognition programs

Volunteer days

Job summary

Westpac New Zealand is hiring a Transactional Services Consultant to support business and personal customers with seamless, compliant banking solutions. You will become a product expert across cards, merchant services, digital banking, and payments, handling onboarding and resolving complex transactional queries with precision.

The role emphasizes attention to detail, customer focus, and collaboration within a supportive team environment.

Qualifications

• Strong attention to detail and a knack for accurate, consistent delivery.
• Confident communication skills and a customer-first mindset.
• Experience in banking operations or customer fulfilment.

Responsibilities

• Apply banking products and services to meet customer needs; resolve complex transactional queries.
• Coordinate with internal teams to ensure end-to-end fulfilment and compliance.
• Provide precise, compliant support to business and personal customers across multiple channels.

Skills

Attention to detail

Customer focus

Banking operations experience

Time management

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Westpac New Zealand is hiring a Transactional Services Consultant to support business and personal customers with seamless, compliant banking solutions. You will become a product expert across cards, merchant services, digital banking, and payments, handling onboarding and resolving complex transactional queries with precision.

The role emphasizes attention to detail, customer focus, and collaboration within a supportive team environment.