Banking Customer Care Specialist – Gisborne

Westpac; New Zealand; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Additional purchased leave up to 4 wks

Banking benefits, insurance discounts,

Superannuation scheme

Career growth programs

Parental leave with top up

School holiday subsidy

Community and environmental programmes

Job summary

Westpac Gisborne is hiring a Customer Service Representative to be the friendly face customers rely on for everyday banking needs and problem-solving support. You’ll help customers navigate online banking, card issues, and regulatory guidance with empathy and clarity.

Ideal candidates bring customer service experience, comfort with digital tools, and the ability to stay composed while handling multiple tasks.

Qualifications

• Experience in customer service or administration; capable of helping customers effectively.
• Proficient with digital tools and guiding customers through them.
• Able to juggle multiple priorities while remaining calm and solutions-focused.
• Understanding of financial services or willingness to learn and comply.
• Strong problem-solving skills and adaptable to changing needs.

Responsibilities

• Assist customers with online banking, card inquiries, and general banking questions.
• Guide customers to digital tools and self-service options.
• Resolve issues and disputes with professionalism and care.
• Explain regulatory requirements clearly and accurately.

Skills

Customer service

Digital tools

Multitasking

Compliance awareness

Problem solving

Growth mindset

Communication

Tools

CRM software

Job description

Westpac Gisborne is hiring a Customer Service Representative to be the friendly face customers rely on for everyday banking needs and problem-solving support. You’ll help customers navigate online banking, card issues, and regulatory guidance with empathy and clarity.

Ideal candidates bring customer service experience, comfort with digital tools, and the ability to stay composed while handling multiple tasks.