Card Services Specialist — Customer Care Pro

Westpac New Zealand Limited; Auckland; On-site; NZD 42,000 - 56,000; Full time

Job summary

Westpac New Zealand Limited is seeking a Customer Service Representative for our Cards operation in Auckland. You will be the first point of contact for new and existing customers, delivering exceptional service via phone and digital channels.

The role offers a 7-day rotational roster, comprehensive training, and opportunities for development. The ideal candidate will have customer service experience, strong communication, and a tech-savvy, can-do attitude.

Qualifications

• Experience handling customer inquiries, complaints and providing solutions.
• Clear communication and rapport-building skills.
• Comfort with learning new digital tools and platforms.
• Calm, resilient and adaptable under pressure.

Responsibilities

• Provide outstanding phone support to Westpac customers, resolving card enquiries via inbound/outbound calls.
• Deliver solution-focused service that enhances customer satisfaction and business outcomes.
• Create a world-class experience by being empathetic, trusted and knowledgeable.
• Embrace a growth mindset to help shape the future of banking.

Skills

Customer Service Experience

Strong Communication Skills

Tech-Savviness

Resilience and Adaptability

A Positive Attitude

Availability to Start Within 4 Weeks

Job description

Westpac New Zealand Limited is seeking a Customer Service Representative for our Cards operation in Auckland. You will be the first point of contact for new and existing customers, delivering exceptional service via phone and digital channels.

The role offers a 7-day rotational roster, comprehensive training, and opportunities for development. The ideal candidate will have customer service experience, strong communication, and a tech-savvy, can-do attitude.