Banking Concierge: Digital Support & Customer Care

Westpac New Zealand Limited; Dunedin; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Wellbeing leave

Purchased leave

Banking benefits

Insurance discounts

Superannuation

Career growth

Parental leave

School holiday subsidy

Community programmes

Job summary

Westpac New Zealand Limited in Dunedin’s Moray Place branch is seeking a Customer Service Representative. You’ll be the first friendly face or voice, helping customers navigate digital banking, resolve card issues, and understand regulatory requirements.

We value curiosity, care, and a can-do mindset, offering a supportive team culture and strong banking benefits. This full-time role supports career growth in a community-focused environment.

Qualifications

• Strong background in customer service or administration.

Responsibilities

• Assist customers with inquiries and guide them through banking tools and processes.
• Support customers through card disputes, online banking issues, and regulatory guidance.
• Provide friendly, clear, and timely service to ensure customer satisfaction.

Job description

Westpac New Zealand Limited in Dunedin’s Moray Place branch is seeking a Customer Service Representative. You’ll be the first friendly face or voice, helping customers navigate digital banking, resolve card issues, and understand regulatory requirements.

We value curiosity, care, and a can-do mindset, offering a supportive team culture and strong banking benefits. This full-time role supports career growth in a community-focused environment.