Banking Customer Care Specialist – Part Time

Westpac New Zealand Ltd; Canterbury; On-site; NZD 31,000 - 45,000; Part time

Benefits offered by this job

4 weeks standard holiday + wellbeing/f

Wellbeing leave

Purchased leave options

Banking benefits

Career growth programmes

Parental leave top up

School holiday subsidy

Community/environment programmes

Job summary

Westpac New Zealand Ltd. is hiring a part-time Customer Service Representative at Te Awa Te Awa, The Base, Hamilton. The role handles customer queries, guides clients through digital banking tools, and resolves issues with empathy and care. Commitment to accurate guidance and regulatory awareness is essential.

You’ll join a supportive team with flexible hours across a 27-hour week, working Monday to Saturday shifts, and opportunities for growth within the organization.

Qualifications

• Background in customer service or administration.
• Confidence using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services or willingness to learn.
• Growth mindset and desire for a long-term career.

Responsibilities

• Assist customers with online banking, card issues and general banking queries.
• Guide customers to digital tools and self-service options.
• Resolve problems on the spot and provide reassurance during interactions.
• Maintain composure and manage priorities in a fast-paced environment.

Skills

Customer service

Digital tools

Multitasking

Problem-solving

Empathy

Communication

Job description

Westpac New Zealand Ltd. is hiring a part-time Customer Service Representative at Te Awa Te Awa, The Base, Hamilton. The role handles customer queries, guides clients through digital banking tools, and resolves issues with empathy and care. Commitment to accurate guidance and regulatory awareness is essential.

You’ll join a supportive team with flexible hours across a 27-hour week, working Monday to Saturday shifts, and opportunities for growth within the organization.