Service Advisor

North Western Toyota; Palmerston North; On-site; NZD 42,000 - 56,000; Full time

Job summary

Manawatu Toyota in Palmerston North is seeking a friendly Customer Service Representative to join our Service Team. You will work alongside our workshop to ensure vehicles are serviced on time and customers receive an exceptional experience.

This role involves invoicing, coordinating with customers, and keeping the workflow steady in a fast-paced environment. A clean full driver's licence is required, and training will be provided.

Qualifications

• Extremely customer focused with a genuine desire to provide excellent service.
• High energy, motivation and a solid work ethic.
• Able to follow processes and use digital systems confidently.
• Capable of handling busy times and staying productive under pressure.
• Eager to learn and develop in a team environment.

Responsibilities

• Collaborate with the workshop to ensure vehicles are serviced on time and customers are kept informed.
• Maintain smooth workflow and identify servicing needs for customers’ vehicles.
• Explain servicing and invoicing details to customers in a clear and friendly manner.
• Ensure all job invoices are accurate and properly organised.

Skills

Customer focus

Energy & motivation

Process adherence

Numeracy

Computer skills

Multitasking

Customer service

Tools

CRM software

MS Office

Job description

• Full Time
• Application Closes 15 Nov 2026
• Manawatu - Palmerston North
• Customer Service Representative

Manawatu Toyota in Palmerston North require an additional, positive-people-person to join our Service Team!

Are you keen to join our fantastic company (Manawatu & TRC Toyota) and kick start, or maybe progress your existing career in the automotive world?

In a nutshell your role would involve working alongside our workshop to ensure all customers vehicles are serviced on time, keeping the flow of work going, understanding what vehicles needs are for servicing and talking with our customers about their vehicles. The main focus here is being friendly, professional and ensuring each customer has an exceptional experience with us.

Another key part of this role is being responsible for ensuring the invoicing of jobs is organised and accurate.

At times, this can be a fast-paced environment, so you’ll need to be able to work under pressure, multi-task and have some fortitude.

We are looking for someone who will fit into our awesome team, can follow process, have a good sense of humour and a clean, full driver's licence with the ability to confidently drive both manual and automatic vehicles. There's a lot to learn, however you will be provided with on-going induction and training.

Nailed them all? This role sound like a bit of you? Why not experience a company proud to be committed to our local community, equal opportunity and supporting individuals from all walks of life - we celebrate diversity. We also support initiatives and programmes that look after our planet.

• I’m extremely customer focused and have a genuine desire to constantly provide every customer with exceptional service every day.
• I have loads of energy, motivation and a solid work ethic.
• I can follow processes, have great written and numerical skills, can navigate my way around a computer and pick up new systems with confidence.
• I can handle busy times/days and love being on the go.
• I really enjoy learning and developing.

Skills & Experience

• Full Time
• Application Closes 15 Nov 2026
• Manawatu - Palmerston North
• OnSite