Service Advisor

Toyota; Whanganui; Hybrid; NZD 50,000 - 70,000; Full time

Job summary

Toyota in Whanganui is seeking a proactive, customer-focused team member to support our Service Team. You will help ensure vehicles are serviced on time, keep the workflow smooth, and communicate with customers about their vehicle status.

Invoicing of jobs should be organized and accurate, as you operate in a fast-paced environment. A clean driver's licence and the ability to drive both manual and automatic vehicles are required.

Qualifications

• Customer-focused with a commitment to exceptional service.
• Able to multi-task in a fast-paced environment.
• Good written and numerical skills.
• Confident with computers and learning new systems.

Responsibilities

• Work with the workshop to ensure servicing is completed on time and communicate status to customers.
• Maintain the flow of work and assist with invoicing accuracy for jobs.
• Provide outstanding customer service and follow company processes.

Skills

Customer focus

Energy and motivation

Process adherence

Written and numerical skills

Computer literacy

Multitasking

Adaptability under pressure

Driver's licence

Job description

Due to an internal store shift, TRC Toyota in Whanganui requires an extra positive-people-person to join our Service Team!

Are you keen to join our fantastic company (Manawatu & TRC Toyota) and kick start, or maybe progress your existing career in the automotive world? Why not experience a company proud to be committed to our local community, equal opportunity and we also support initiatives and programmes that look after our planet.

In a nutshell your role would involve working alongside our workshop to ensure all customers vehicles are serviced on time, keeping the flow of work going, understanding what vehicles needs are for servicing and keeping our customers updated about their vehicles.

Another key part of this role is being responsible for ensuring the invoicing of jobs is organised and accurate.

At times, this can be a fast-paced environment, so you’ll need to be able to work under pressure, multi-task, and have some fortitude, all whilst giving each customer exceptional service!

We are looking for someone who will fit into our team, can follow process, has a good sense of humour and a clean driver's licence with the ability to confidently drive both manual and automatic vehicles. You will be provided with on-going induction and training.

How many of these can you tick?

• I’m extremely customer focused and have a genuine desire to constantly provide every customer with an exceptional experience every day.
• I have loads of energy, motivation and a solid work ethic.
• I can follow processes, have great written and numerical skills, can navigate my way around a computer and pick up new systems with confidence.
• I can handle busy times/days and love being on the go.
• Can pivot and keep smiling when the plan changes
• I really enjoy learning and developing.

Nailed them all? This role sound like a bit of you?