Customer Service Administrator

Toyota; Rotorua; Hybrid; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Full training and development

Career progression opportunities

Job summary

Rotorua Toyota is seeking a friendly, organised Service Administrator to join our busy Service team in Rotorua. You’ll be the first point of contact for Service customers, coordinating bookings and keeping them updated while supporting invoicing and general administration.

You don’t need automotive expertise; full training will be provided and there are opportunities to develop within a large Toyota group. This is a full-time, Monday–Friday role in our on-site team.

Qualifications

• Experience in customer service or administration is preferred.
• Excellent communication and organisational skills.
• Good computer and administration skills are required.
• Positive attitude and willingness to learn.
• NZ Driver Licence and permanent NZ residency are required.

Responsibilities

• Welcoming and assisting customers throughout their Service experience.
• Coordinating service bookings and updates with customers.
• Keep customers informed on vehicle and service progress.
• Assist with invoicing, payments and general administration.
• Answer customer enquiries in person, on the phone and by email.
• Work closely with technicians and the Service team.

Skills

Customer service

Communication

Organisation

Administration

Learning mindset

Problem solving

People skills

Computer skills

Tools

MS Office

Computer skills

Job description

Love working with people and keeping things organised? This could be the role for you.

Rotorua Toyota is looking for a friendly, organised and customer-focused Service Administrator to join our busy Service team.

This is a varied role where you’ll be one of the first points of contact for our Service customers, helping make their experience with us easy, efficient and enjoyable. You’ll work closely with our technicians and wider Service team, helping keep the day-to-day operation running smoothly.

You don’t need to be an automotive expert. We’re looking for someone who enjoys dealing with people, can stay calm and organised in a busy environment, and is keen to learn. Full training and support will be provided.

As part of the wider Hawkes Bay Toyota Group, you’ll also have the opportunity to develop your skills and build a career within a large and well-established dealership group.

What you’ll be doing:

• Welcoming and assisting customers throughout their Service experience
• Coordinating service bookings
• Keeping customers updated on their vehicle and service progress
• Working closely with our technicians and Service team
• Assisting with invoicing, payments and general administration
• Answering customer enquiries in person, over the phone and by email
• Helping ensure every customer receives a friendly and professional experience
  

What we’re looking for:

• A friendly and confident approach with customers
• Strong communication and people skills
• Great organisation and attention to detail
• Good computer and administration skills
• A positive attitude and willingness to learn
• Previous customer service or administration experience is preferred
• Automotive experience is a bonus, but not essential at all.

Why Rotorua Toyota?

• Supportive, down-to-earth team culture
• Full training and ongoing development
• Opportunities for career progression within a large Toyota group
• Toyota staff benefits and recognition programmes
• Work with a trusted and respected brand
• A varied role where you’ll work with great people every day

This is a full-time, permanent position, working Monday to Friday, 7:45am – 5:00pm.

Applicants must hold a Full NZ Driver Licence and be a permanent NZ Resident.